Manager Milieu

Bayside Marin•San Rafael, CA

3d•$68,596 - $74,179

About The Position

Bayside Marin is a rehabilitation treatment center in San Rafael, California, serving people with addiction and co-occurring disorders. The Manager Milieu oversees and directs the milieu and its direct care staff, ensuring day-to-day operations support clinical care, resident safety, and regulatory compliance. The role manages staffing, schedules, training, policies and procedures, records, timekeeping, and staff performance. The manager may also assist with patient care and unit or group-home coverage as needed to maintain staff ratios.

Requirements

Bachelor's degree in a human services field from an accredited college or university.
Five or more years of experience in a behavioral health environment.
Previous supervisory experience.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Responsibilities

Manage day-to-day unit operations to ensure clinical aspects meet regulatory requirements for residents.
Ensure safe and effective milieu operations through adequate staff coverage, training, and sound policies, procedures, and protocols.
Plan and develop unit schedules, maintain a safe and positive environment, and ensure staff-ratio compliance.
Provide training and orientation for new staff.
Give staff feedback, coaching, mentoring, and training; identify staff development, training, and compliance needs.
Recruit, interview, select, hire, and promote milieu staff.
Direct the Milieu Coordinator on staff scheduling as required by regulations and safety needs.
Oversee or facilitate individual and admission/discharge processes.
Maintain records and review milieu staff paperwork for content, accuracy, and timeliness; ensure complete compliance of individual records.
Maintain staff timekeeping, evaluate staff, and take corrective action as needed.
Direct and assist with resident supervision during crisis interventions, emergencies, and conflicts, including physical management or de-escalation when needed; debrief staff and residents afterward.
Assist with patients and cover a unit or group home as necessary to maintain staffing ratios.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and complaints, prioritizing patient safety.
Perform other functions and tasks as assigned.