Milieu Supervisor

Nexus Family Healing•Fargo, ND

2d•Onsite

About The Position

Nexus Family Healing is hiring a full-time Milieu Supervisor at its Luther Hall campus in Fargo, North Dakota. The role provides trauma-informed milieu leadership and mentorship in treatment guidance plans through effective communication, organization, and planning of daily program and assigned-unit operations. The position is onsite, 40 hours per week, and exempt, with an annual salary of $52,000–$55,000. The Milieu Supervisor oversees and supports staff, helps coordinate daily treatment services and client activities, contributes to guidance plans, and ensures that client and staff documentation and program practices meet requirements. The role also provides direct floor coverage when needed and supports a safe, welcoming, culturally responsive environment for youth and families. Nexus Family Healing describes itself as a national mental health organization serving diverse youth and families and emphasizes diversity, equity, and inclusion. Its stated ICARE values are Innovation, Compassion, Agility, Responsiveness, and Excellence.

Requirements

High school diploma and either at least 2 years of Nexus experience working with youth in a treatment or counseling capacity, or at least 4 years of external experience working with youth in a residential treatment facility; alternatively, an associate degree and at least 2 years of experience working with youth in a residential treatment facility; or a bachelor's degree, preferably in social work, psychology, or a clinically related social services field, and at least 1 year of related experience with youth in a residential treatment facility.
At least 1 year of team lead and/or supervisory experience.
At least 21 years of age.
Valid driver's license and ability to meet state regulating agency and company driving requirements.
Ability to pass background screening requirements under DHS rules and regulations.
Ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
Openness to meeting the cultural needs of individuals or communities, including consideration of language, traditions, and values.
Ability to stand and walk for extended periods.
Ability to lift up to 50 pounds unassisted and up to 100+ pounds with assistance.

Nice To Haves

Experience working with families and trauma-exposed children or adolescents is strongly preferred.

Responsibilities

Prepare assigned staff work schedules to ensure adequate staff and client ratios.
Ensure staff perform their duties and interact with clients in a calm, therapeutic, trauma-informed manner.
Ensure staff time cards are accurately maintained and approved.
Assist with planning and scheduling trauma-informed daily treatment services, including transportation, family time and contact, special events, functions, and approved program trips.
Contribute to the development of and adherence to guidance plans.
Provide on-the-job coaching, training, and mentoring to staff.
Coordinate and ensure completion of shift-related client and staff documentation.
Identify potential program problems or risk factors and generate alternative solutions.
Ensure new admissions enter a safe and welcoming environment.
Assist with reviewing applicants and participate in interviewing and selecting staff or team members.
Ensure new Youth Care Professionals are properly mentored.
Directly supervise assigned staff and provide ongoing performance management.
Maintain confidentiality regarding clients' and families' issues, backgrounds, and treatment.
Conduct regular inspections of program areas.
Provide direct floor coverage during staff absences, emergencies, and on-call coverage.
Remain current on company policies, assigned training, and certification requirements.
Recognize and value cultural differences in work and service delivery.