Microsoft Teams Phone Technical Specialist-Hybrid- Rockville, MD
About The Position
Creative Information Technology Inc. (CITI) is seeking an experienced, results-driven Microsoft Teams Phone Technical Specialist to support Montgomery County Government. The specialist will lead and support the migration of more than 7,000 telephone service users from on-premises telephony systems to Microsoft Teams Phone with Operator Connect. The role requires deep technical expertise in Teams Phone deployment and configuration, along with hands-on experience managing large-scale enterprise telephony migrations. The work schedule is hybrid in Rockville, Maryland. The specialist will serve as the technical lead for the migration, collaborating with county telecom support staff, IT teams, Microsoft partners, the project manager, and other stakeholders. The role includes planning and configuring Teams Phone services, supporting phased user and department rollouts, troubleshooting telephony issues, documenting processes for support handover, and assisting with monitoring, testing, training coordination, and post-migration support. The specialist will also provide guidance on Microsoft 365 and Teams Phone voice integration best practices and communicate project progress, risks, and issues.
Requirements
- Proven experience managing large-scale telephony operations and migrations to Teams Phone.
- Strong knowledge of Teams Phone, Operator Connect, and Microsoft 365 administration.
- Proficiency configuring and managing Teams voice features, including dial plans, direct routing, calling policies, and voice routing.
- Experience working with telecom carriers, session border controllers (SBCs), and network infrastructure related to voice services.
- Strong troubleshooting and diagnostic skills for telephony and VoIP systems.
- Ability to collaborate with cross-functional teams and communicate technical concepts clearly.
Nice To Haves
- Familiarity with PowerShell scripting for Microsoft Teams administration.
- Relevant certifications, such as Microsoft 365 Certified: Teams Administrator Associate.
- Background in enterprise IT or unified communications environments.
- Familiarity with user training and change management related to unified communications migrations.
Responsibilities
- Lead the technical migration of the county’s on-premises telephony services to Microsoft Teams Phone with Operator Connect.
- Work with internal telecom support staff, IT teams, and Microsoft partners to plan, configure, test, and implement Teams Phone telephony solutions.
- Provision and configure Teams Phone users, including assigning phone numbers and configuring calling plans, calling policies, auto attendants, call queues, and other voice features.
- Work with the project manager to develop migration strategies and support a phased rollout for user groups and departments while minimizing disruption.
- Assist telecom and IT support staff with troubleshooting and resolving call quality, connectivity, and feature functionality issues.
- Document processes, configurations, and troubleshooting guides for internal support handover.
- Assist with establishing service and call quality monitoring capabilities and related Network Operations Center support.
- Assist with user acceptance testing, training coordination, and post-migration support.
- Provide expert-level guidance on Microsoft 365 and Teams Phone voice integration best practices.
- Communicate progress, risks, and issues clearly to stakeholders and project managers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
