Microsoft Operations Manager

HSMC•Milford, MA

10d•$80,000 - $90,000

About The Position

The Microsoft Operations Manager oversees the daily operation, stability, and support of Microsoft 365, Azure, Entra ID, Intune, and on-premises Active Directory. The role manages the Microsoft Analyst team and the IT Tech Supervisor and is focused on administration, user support, and operational execution to ensure consistent, reliable, and efficient service delivery. The position works closely with Security Leadership and Infrastructure Leadership to align operations with organizational policies, regulatory requirements, and technical dependencies. It oversees daily operational tasks, supports audit readiness, and collaborates with engineering teams on improvements and post-deployment operations.

Requirements

Bachelor’s degree required.
5+ years of management experience, with demonstrated expertise in Microsoft 365, Microsoft Entra ID, Intune, and on-premises Active Directory.
Demonstrated expertise in Microsoft Intune, including device management, compliance policies, and endpoint configuration.
Familiarity with Microsoft Power Applications.
Strong background in IT operations, user administration, and endpoint/device management.
Experience in hybrid environments involving cloud and on-premises Active Directory.
Familiarity with PowerShell.
Experience in environments with regulatory requirements.

Responsibilities

Manage the Microsoft Analyst Team and the IT Tech Supervisor.
Administer and maintain Microsoft 365, Azure, Entra ID, Intune, and on-premises Active Directory environments.
Monitor system health, performance, and service availability.
Maintain tenant configurations, directory synchronization, licensing, device management policies, and platform updates.
Execute user lifecycle tasks, including onboarding, offboarding, and access changes across Entra ID and on-premises Active Directory.
Partner with IT, Security Leadership, and Infrastructure Leadership to develop, standardize, and improve lifecycle and access management best practices.
Maintain roles, group memberships, access consistency, and device compliance alignment.
Troubleshoot and resolve Microsoft platform and endpoint management issues and act as an escalation point.
Coordinate with the help desk and vendors to ensure timely issue resolution.
Follow change control processes and ensure all changes are reviewed, approved, and documented.
Maintain standard operating procedures, operational documentation, and audit readiness to support regulatory requirements.
Perform routine system checks, respond to alerts, and track performance trends.
Use PowerShell to support routine administrative tasks and improve efficiency.
Work closely with Security Leadership on access governance, device compliance, and regulatory requirements.
Work closely with Infrastructure Leadership on dependencies and escalations.
Collaborate with engineering teams on improvements and support post-deployment operations.
Oversee daily operational tasks and ensure timely, accurate completion.