Microsoft Operations Manager

Human Services Management Corporation • Milford, MA

9d

About The Position

The Microsoft Operations Manager oversees the daily operation, stability, and support of Microsoft 365, Azure, Entra ID, Intune, and on-premises Active Directory. The role manages the Microsoft Analyst Team and IT Tech Supervisor, and is responsible for administration, user support, and operational execution to ensure consistent, reliable, and efficient service delivery. The position works closely with Security Leadership and Infrastructure Leadership to align operations with organizational policies, regulatory requirements, and technical dependencies.

Requirements

• Bachelor’s degree required.
• At least 5 years of management experience.
• Demonstrated expertise in Microsoft 365, Microsoft Entra ID, Intune, and on-premises Active Directory.
• Demonstrated expertise in Microsoft Intune, including device management, compliance policies, and endpoint configuration.
• Strong background in IT operations, user administration, and endpoint/device management.
• Experience in hybrid environments involving cloud and on-premises Active Directory.
• Experience in environments with regulatory requirements.
• Familiarity with PowerShell.
• Familiarity with Microsoft Power Applications.

Responsibilities

• Manage the Microsoft Analyst Team and the IT Tech Supervisor.
• Administer and maintain Microsoft 365, Azure, Entra ID, Intune, and on-premises Active Directory environments.
• Monitor system health, performance, and service availability.
• Maintain tenant configurations, directory synchronization, licensing, device management policies, and platform updates.
• Execute onboarding, offboarding, and access-change tasks across Entra ID and on-premises Active Directory.
• Partner with IT and organizational leaders to develop, standardize, and improve lifecycle and access management practices.
• Maintain roles, group memberships, access consistency, and device compliance alignment.
• Troubleshoot and resolve Microsoft platform and endpoint management issues, serving as an escalation point.
• Coordinate with the help desk and vendors to ensure timely resolution of issues.
• Follow change control processes and ensure changes are reviewed, approved, and documented.
• Maintain SOPs and operational documentation, and support audit readiness for regulatory requirements.
• Perform routine system checks, respond to alerts, and track performance trends.
• Use PowerShell to support routine administrative tasks and improve efficiency.
• Work with Security Leadership on access governance, device compliance, and regulatory requirements.
• Work with Infrastructure Leadership on dependencies and escalations.
• Collaborate with engineering teams on improvements and support post-deployment operations.
• Oversee daily operational tasks and ensure their timely, accurate completion.

Benefits

• Medical and dental insurance.
• Flexible Spending Plan.
• 401(k) with company contribution.
• Voluntary benefits.
• Paid time off, including sick, vacation, and holidays.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager