Microsoft 365 Business Systems Analyst – Solutions & Enablement

Transamerica • Cedar Rapids, IA

2d • Hybrid

About The Position

The Microsoft 365 Business Systems Analyst – Solutions & Enablement helps users understand and adopt Microsoft 365 capabilities through business analysis, training, communications, and community engagement. The role supports requirements discovery and solution assessment, helping stakeholders determine when Microsoft 365 is a suitable fit and when engineering, architecture, or another platform should be consulted. It also contributes to user readiness for new Microsoft 365 features and technologies and maintains related SharePoint resources.

Requirements

• Experience leading requirements-discovery sessions.
• Experience conducting fit-gap and solution-option analysis, including identifying when to consult engineering, architecture, or another platform.
• Ability to explain technical concepts to nontechnical audiences without oversimplifying risks, dependencies, or limitations.
• Well-developed understanding of application security and related compliance processes.
• Well-developed business process analysis and mapping skills.
• Working experience managing and reporting on service level objectives.
• Working ability to estimate and budget for IT services.
• Strong knowledge of standard software development life cycle methodologies.
• Ability to build relationships and work effectively with stakeholders at all levels, within and outside the organization, and understanding of organizational dynamics.
• Strong stakeholder facilitation, written communication, presentation, and relationship-management skills.
• Ability to work effectively across strategic, tactical, and operational activities.
• Well-developed root cause analysis skills.
• Ability to work effectively across cultural differences in a global organization.
• Ability to adapt to change and navigate ambiguity.
• Ability to work independently and as part of a team.
• A proactive, accountable, and responsible approach to work.
• Several years of experience using Microsoft Word, Excel, Visio, PowerPoint, and SharePoint.
• Working knowledge of ITIL and project management methodologies.
• Skills in Microsoft 365 adoption and user enablement, training, education, knowledge management, SharePoint content management and governance, communications and change management, technology readiness, business analysis, and stakeholder coordination.

Nice To Haves

• Experience supporting Microsoft 365 adoption programs.
• Experience with Copilot, Power Platform, or other Microsoft productivity tools.
• Familiarity with change management methodologies.
• Experience facilitating or supporting user communities.
• Experience creating digital learning content.
• Knowledge of information architecture and content governance principles.
• Experience using reporting or analytics tools to measure adoption outcomes.

Responsibilities

• Facilitate requirements-discovery sessions to understand business needs and coordinate with stakeholders.
• Conduct fit-gap and solution-option analysis to assess Microsoft 365 capabilities and identify when engineering, architecture, or another platform should be consulted.
• Coordinate Microsoft 365 user community meetings and engagement activities.
• Assist with champion program administration and communications.
• Develop and update training materials, job aids, and learning resources.
• Help maintain Microsoft 365 and Copilot SharePoint sites and resource centers, including content management and governance.
• Support communications and change management activities that prepare users for new Microsoft 365 features and technologies.
• Explain technical concepts to nontechnical audiences while clearly communicating risks, dependencies, and limitations.

Benefits

• Competitive pay.
• Bonus for eligible employees.
• Pension plan.
• 401(k) match.
• Employee stock purchase plan.
• Tuition reimbursement.
• Disability insurance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee discounts.
• Career training and development opportunities.
• Paid time off starting at 160 hours annually for employees in their first year of service.
• Ten paid holidays per year.
• Wellness program, including wellness coaching and reward dollars.
• Paid parental leave for eligible employees.
• Adoption assistance.
• Employee assistance program.
• Back-up care program.
• Paid time off for volunteer hours.
• Employee matching gifts program.
• Employee resource groups and inclusion and diversity programs.
• Employee recognition program.
• Referral bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed