Microsoft 365 Business Systems Analyst – Solutions & Enablement

Transamerica • Cedar Rapids, IA

3d • $85,000 - $100,000 • Hybrid

About The Position

As the Microsoft 365 Business Systems Analyst – Solutions & Enablement, you will help users understand and adopt Microsoft 365 capabilities through business analysis, training, communications, and community engagement. You will support requirements discovery and solution assessment, helping stakeholders understand when Microsoft 365 is a suitable fit and when engineering, architecture, or another platform should be consulted. The role works in a hybrid office environment on Tuesday, Wednesday, and Thursday, with locations in Cedar Rapids, Denver, and Philadelphia. On-call responsibilities may be required, and occasional travel of less than 10% may be required.

Requirements

• Skills in Microsoft 365 adoption and user enablement; training, education, and knowledge management; SharePoint content management and governance; communications and change management; new feature and technology readiness; and business analysis and stakeholder coordination.
• Experience leading requirements-discovery sessions.
• Experience conducting fit-gap and solution-option analysis, including determining when Microsoft 365 capabilities are suitable and when engineering, architecture, or another platform should be consulted.
• Ability to explain technical concepts to nontechnical audiences without oversimplifying risks, dependencies, or limitations.
• Well-developed understanding of application security and related compliance processes.
• Well-developed business process analysis and mapping skills.
• Working experience managing and reporting on service level objectives.
• Working ability to estimate and budget for IT services.
• Strong knowledge of standard software development life cycle methodologies.
• Strong ability to build relationships and work effectively with stakeholders at all levels, within and outside the organization, with an understanding of organizational dynamics.
• Strong stakeholder-facilitation, written communication, presentation, and relationship-management skills.
• Ability to work effectively across strategic, tactical, and operational activities.
• Well-developed root cause analysis skills.
• Ability to work effectively across cultural differences in a global organization.
• Strong ability to adapt to change and navigate ambiguity.
• Strong ability to work independently and as part of a team.
• A proactive, accountable, and responsible approach to work.
• Several years of experience using Microsoft Word, Excel, Visio, PowerPoint, and SharePoint.
• Working knowledge of ITIL and project management methodologies.

Nice To Haves

• Experience supporting Microsoft 365 adoption programs.
• Experience with Copilot, Power Platform, or other Microsoft productivity tools.
• Familiarity with change management methodologies.
• Experience facilitating or supporting user communities.
• Experience creating digital learning content.
• Knowledge of information architecture and content governance principles.
• Experience using reporting or analytics tools to measure adoption outcomes.

Responsibilities

• Facilitate requirements-discovery sessions to understand business needs and coordinate with stakeholders.
• Conduct fit-gap and solution-option analysis to assess whether Microsoft 365 capabilities are suitable and identify when engineering, architecture, or other platform teams should be consulted.
• Coordinate Microsoft 365 user community meetings and engagement activities.
• Assist with champion program administration and communications.
• Develop and update training materials, job aids, and learning resources.
• Assist with maintaining Microsoft 365 and Copilot SharePoint sites and resource centers, including content management and governance.
• Support communications and change management activities that prepare users for new Microsoft 365 features and technologies.
• Explain technical concepts to nontechnical audiences, clearly communicating risks, dependencies, and limitations.

Benefits

• Competitive pay.
• Bonus for eligible employees.
• Comprehensive benefits package for eligible employees.
• Pension plan.
• 401(k) match.
• Employee stock purchase plan.
• Tuition reimbursement.
• Disability insurance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee discounts.
• Career training and development opportunities.
• Paid time off starting at 160 hours annually for employees in their first year of service.
• Ten paid holidays per year, typically mirroring New York Stock Exchange holidays.
• Be Well Company holistic wellness program, including wellness coaching and Reward Dollars.
• Paid parental leave of 15 days per calendar year for eligible employees with at least one year of service at the time of a qualifying birth or child placement.
• Adoption assistance.
• Employee Assistance Program.
• Back-Up Care Program.
• PTO for volunteer hours.
• Employee Matching Gifts Program.
• Employee Resource Groups.
• Inclusion and Diversity Programs.
• Employee Recognition Program.
• Referral Bonus Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed