Senior Technical Business Analyst - Microsoft Dynamics 365
About The Position
The Senior Technical Business Analyst serves as a bridge between business leaders, frontline sales organizations, partner ecosystems, and IT and engineering teams for Verizon’s enterprise Microsoft Dynamics 365 Sales implementation across Commercial and Government. The role leads engagements to capture and translate complex business needs into structured technical requirements, and supports delivery from requirements gathering through implementation, testing, deployment, and post-go-live support. After go-live, the analyst uses Microsoft Power Platform and AI tools to prototype and build lightweight business automation and seller productivity solutions, refine prompts and workflows, and establish a handoff to IT for governance and long-term maintenance. The role also coordinates cross-functional and partner alignment, end-user support, and operational issue resolution. This is a hybrid role with a defined work location, working from home and at least three days per week in the office. Travel of 25% or less is required.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
- Experience as a Technical Business Analyst or Solution Provider in enterprise CRM environments.
- Experience with Microsoft Dynamics 365 Sales, including Dataverse, model-driven apps, security roles, forms/views, and custom entity design.
- Experience writing technical and business requirements, mapping specifications, and user stories, and managing backlog refinement.
- Experience leading complex, end-to-end CRM implementations across multi-sprint software development lifecycles (SDLC/Agile).
- Willingness to travel 25% or less.
Nice To Haves
- Microsoft Dynamics 365 Functional Consultant certification, such as MB-210, PL-200, or PL-900.
- Experience with UAT planning, test script creation, defect triage, cutover, and post-go-live support.
- Direct experience with Microsoft Power Platform (Power Automate, Power Apps) and Microsoft Copilot or AI features embedded in D365 Sales.
- Expertise prototyping low-code/no-code solutions and transferring operational builds to IT engineering teams.
- Experience with complex data migrations, data validation testing (DVT), and third-party or legacy integration patterns, including DMF, OData, and REST APIs.
- Background in telecom, enterprise B2B sales operations, or partner relationship management (PRM) workflows.
- Self-directed approach and ability to solve complex, ambiguous problems and manage tight release deadlines in a fast-paced environment.
Responsibilities
- Lead strategic requirements sessions with sales, sales operations, and channel partner stakeholders; translate needs into business requirements, user stories, mapping documents, and acceptance criteria.
- Conduct requirements interviews, gap analyses, and process mapping across CRM functions including lead management, opportunity funnel, account hierarchy/DUNS, and partner relationship management.
- Certify solution designs and ensure platform customizations align with out-of-the-box best practices.
- Lead end-to-end Dynamics 365 delivery activities, from requirements through sprint builds, Data Validation Testing (DVT), User Acceptance Testing (UAT), production deployment, and post-go-live hypercare.
- Develop UAT plans, write or review test scripts, coordinate UAT execution across business teams, and manage defect resolution with vendor and partner engineering teams.
- Facilitate pre- and post-go-live readiness, cutover support, and legacy platform sunsetting activities.
- Use Power Automate, Power Apps, Microsoft Copilot, and AI Builder tools to prototype, build, and deploy lightweight business automation solutions after go-live.
- Validate and refine AI prompts, automated workflows, and seller productivity tools; establish a structured handoff to IT for long-term platform maintenance.
- Work with technical leads, enterprise architecture, and program managers to maintain operational alignment across cross-instance data models, including Commercial and Government instances.
- Coordinate end-user support, troubleshoot operational issues, and provide guidance to junior analysts and operations teams.
Benefits
- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Incentive-based compensation with potential to earn more
- Potential premium pay, including overtime, shift differential, holiday pay, and allowances
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
