Senior Technical Business Analyst - Microsoft Dynamics 365 (MSD)

Verizon • Irving, TX

9d • Hybrid

About The Position

Verizon is seeking a Senior Technical Business Analyst to bridge business leaders, frontline sales organizations, partner ecosystems, and IT/engineering teams in the enterprise Microsoft Dynamics 365 Sales implementation for Commercial and Government. The role translates complex business needs into structured technical requirements and leads activities spanning requirements gathering, process modeling, testing, deployment, and post-go-live support.

Following go-live, the analyst will use Microsoft Power Platform and AI tools, including Power Automate, Power Apps, Microsoft Copilot, AI Builder, and Dataverse, to prototype and build lightweight business solutions, then establish a handoff to IT for governance and ongoing maintenance. The role also supports cross-functional alignment across data models and Dynamics instances, end-user support, and guidance for junior analysts and operations teams.

This is a hybrid role with a manager-defined work location, requiring at least three days per week in the office. Scheduled hours are 40 per week, and travel of 25% or less is required.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
• Experience as a Technical Business Analyst or Solution Provider in enterprise CRM environments.
• Experience with Microsoft Dynamics 365 Sales, including Dataverse, model-driven apps, security roles, forms/views, and custom entity design.
• Experience writing technical and business requirements, mapping specifications, and user stories, and managing backlog refinement.
• Experience leading complex, end-to-end CRM implementations across multi-sprint SDLC/Agile lifecycles.
• Willingness to travel 25% or less.

Nice To Haves

• Microsoft Dynamics 365 Functional Consultant certifications, such as MB-210, PL-200, or PL-900.
• Experience with UAT planning, test script creation, defect triage, and cutover or post-go-live support.
• Direct experience with Microsoft Power Platform, including Power Automate and Power Apps, and Microsoft Copilot or AI features embedded in D365 Sales.
• Expertise in prototyping low-code/no-code solutions and transferring operational builds to IT engineering teams.
• Experience with complex data migrations, Data Validation Testing, and third-party or legacy integration patterns such as DMF, OData, and REST APIs.
• Background in telecom, enterprise B2B sales operations, or partner relationship management workflows.
• Self-directed approach, ability to solve complex and ambiguous problems, and ability to manage tight release deadlines in a fast-paced environment.

Responsibilities

• Lead strategic requirements sessions with sales, sales operations, and channel partner stakeholders.
• Translate business needs into business requirements, user stories, mapping documents, and acceptance criteria.
• Conduct requirements interviews, gap analyses, and process mapping across CRM functions including lead management, opportunity funnel, account hierarchy/DUNS, and partner relationship management.
• Certify solution designs and ensure platform customizations align with out-of-the-box best practices.
• Lead end-to-end Dynamics 365 delivery activities from requirements through sprint builds, Data Validation Testing, User Acceptance Testing, production deployment, and post-go-live hypercare.
• Develop UAT plans, write or review test scripts, coordinate UAT across business teams, and manage defect resolution with vendor and partner engineering teams.
• Facilitate pre- and post-go-live readiness, cutover support, and legacy platform sunsetting activities.
• Use Power Platform and embedded AI tools to prototype, build, and deploy lightweight business automation solutions after go-live.
• Validate and refine custom AI prompts, automated workflows, and seller productivity tools, and establish a structured handoff to IT for long-term maintenance.
• Work with technical leads, enterprise architecture, and program managers to maintain operational alignment across cross-instance data models.
• Coordinate end-user support, troubleshoot operational issues, and provide guidance to junior analysts and operations teams.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection, pet insurance, and group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives and an award-winning total rewards package.
• Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior