Senior Technical Business Analyst - Microsoft Dynamics 365 (MSD)
About The Position
The Senior Technical Business Analyst serves as a bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering teams for Verizon’s enterprise Microsoft Dynamics 365 Sales implementation across Commercial and Government. The role leads engagements to capture, document, and translate complex business needs into structured technical requirements. Responsibilities span requirements gathering, process modeling, UAT planning, and post-go-live support, with an additional focus on using Microsoft Power Platform and AI tools to prototype business solutions for handoff to IT for governance and deployment. The analyst leads strategic requirements sessions with sales, sales operations, and channel partner stakeholders; conducts interviews, gap analyses, and process mapping across CRM functions; and certifies solution designs against out-of-the-box best practices. The role leads delivery across the implementation lifecycle, including sprint builds, data validation testing, UAT, production deployment, cutover, hypercare, and legacy platform sunsetting. After go-live, the analyst uses Power Automate, Power Apps, Microsoft Copilot, and AI Builder to prototype and build business automation, refine prompts and workflows, and develop seller productivity tools. The analyst also coordinates with technical leads, enterprise architecture, program managers, vendor and partner engineering teams, business users, and operations teams, including maintaining alignment across Commercial and Government data models and providing guidance to junior analysts.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
- Experience as a Technical Business Analyst or Solution Provider in enterprise CRM environments.
- Experience with Microsoft Dynamics 365 Sales, including Dataverse, model-driven apps, security roles, forms/views, and custom entity design.
- Experience writing technical and business requirements, mapping specifications, and user stories, and managing backlog refinement.
- Experience leading complex, end-to-end CRM implementations across multi-sprint software development lifecycles using SDLC/Agile.
- Willingness to travel up to 25%.
Nice To Haves
- Microsoft Dynamics 365 Functional Consultant certifications, such as MB-210, PL-200, or PL-900.
- Experience with UAT planning, test script creation, defect triage, and cutover or post-go-live support.
- Direct experience with Microsoft Power Platform, including Power Automate and Power Apps, and Microsoft Copilot or AI features embedded in D365 Sales.
- Expertise prototyping low-code/no-code solutions and transferring operational builds to IT engineering teams.
- Experience with complex data migrations, data validation testing, and third-party or legacy integration patterns such as DMF, OData, and REST APIs.
- Background in telecom, enterprise B2B sales operations, or partner relationship management workflows.
- Self-directed approach and ability to solve complex, ambiguous problems and manage tight release deadlines in a fast-paced environment.
Responsibilities
- Lead strategic requirements sessions with sales, sales operations, and channel partner stakeholders.
- Translate business needs into business requirements, user stories, mapping documents, and acceptance criteria.
- Conduct requirements interviews, gap analyses, and process mapping across Lead Management, Opportunity Funnel, Account Hierarchy/DUNS, and Partner Relationship Management.
- Certify solution designs and ensure platform customizations align with out-of-the-box best practices.
- Lead end-to-end delivery from requirements through sprint builds, Data Validation Testing, User Acceptance Testing, production deployment, and post-go-live hypercare.
- Develop UAT plans, write or review test scripts, coordinate UAT across business teams, and manage defect resolution with vendor and partner engineering teams.
- Facilitate pre- and post-go-live readiness, cutover support, and legacy platform sunsetting activities.
- Use Microsoft Power Platform and embedded AI tools to prototype, build, and deploy light-touch business automation solutions after go-live.
- Validate and refine AI prompts, automated workflows, and seller productivity tools, and establish a structured handoff to IT for ongoing maintenance.
- Coordinate with technical leads, enterprise architecture, and program managers to maintain operational alignment across Commercial and Government data models.
- Coordinate end-user support, troubleshoot operational issues, and provide guidance to junior analysts and operations teams.
Benefits
- Medical, dental, and vision benefits
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Other incentives
- Potential premium pay, including overtime, shift differential, holiday pay, or allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
