MHS Resident Services Coordinator
About The Position
The Resident Services Coordinator assists and coordinates requests from military families with the property management team, including move-ins, move-outs, inquiries, and enforcement of community standards. The role helps maintain the community’s curb appeal and coordinates resident activities. The coordinator supports the resident experience through customer service, inspections, administrative assistance, resident relations, and leasing-related activities. This includes conducting neighborhood tours and home showings for qualified prospective residents and, when applicable, executing lease signings.
Requirements
- High school diploma or GED.
- One year of previous work-related experience.
- Current vehicle license in good standing and compliance with the Company Safe Vehicular Operations Policy driving-record standards.
- Experience with computer systems, including web-based applications and Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
- Proficiency in YARDI or similar industry software.
- Ability to comprehend and converse in English to communicate effectively with organization staff, clients, and visitors.
- Ability to manage multiple assignments and tasks.
Nice To Haves
- Associate's degree.
- Property management experience.
Responsibilities
- Conduct move-out assessments with departing residents and assess charges for damages.
- Administer move-in paperwork and conduct home inspections with residents.
- Answer resident questions and assist in resolving complaints, providing prompt and courteous customer service.
- Monitor curb appeal throughout the community and office, and maintain the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas, including picking up trash and enforcing community standards.
- Assist with inspections of vacant homes and take appropriate action to prepare them for rent-ready status.
- Participate in organizing and executing company-sponsored resident events, including social events, educational classes, and community programs.
- Provide administrative support at the community center.
- Develop and maintain strong resident relations and complete customer relationship management requirements for the Resident Journey program.
- Conduct neighborhood tours and home showings for qualified potential residents.
- Maintain working knowledge of lease documentation and resident guide policies and procedures; may execute lease signings.
Benefits
- Generous time off, including 11 paid holidays, accrued time off that increases with years of service, paid sick time, an annual day of service, and a floating holiday.
- 401(k) plan with company match.
- Medical, dental, and vision plan options for employees and their families.
- Flexible Spending Account and Dependent Care Flexible Spending Account.
- Long-term disability, basic term life and AD&D, and optional supplemental life insurance.
- Tuition reimbursement and continuous training and development opportunities.
- Wellness program, including group challenges, seminars, and gym membership reimbursement.
- Employee Assistance Program.
- Employee Discount Programs.
- Employee Relief Program for employees experiencing unexpected financial hardships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
