MH Switchboard Operator
About The Position
The MH Switchboard Operator is responsible for handling incoming calls and supporting switchboard operations. The role models Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and its core Success Factors: Instill Trust and Value Differences; Patient and Community Focus and Collaborate. The position works in an office setting with minimal exposure to communicable diseases. The operator may experience occasional stress when dealing with upset customers or emergencies and must be able to sit for up to eight hours per day. Supervisory responsibility may include supervising other operators or message center representatives as delegated. The role is 24 hours per week, working Tuesdays from 3 p.m. to 11 p.m. and every weekend from 7 a.m. to 3 p.m. The work shift is variable. Driving is not required. The pay range is $17.85–$26.02.
Requirements
- High school diploma.
- At least one year of experience in switchboard operations, preferably in a health care setting.
- Knowledge of clinic policies and procedures related to switchboard operations.
- Knowledge of how to operate switchboard equipment.
- Knowledge of customer service principles and techniques.
- Skill in screening and directing calls pleasantly and expeditiously.
- Skill in efficiently operating a console and peripherals.
- Skill in customer service, including dealing pleasantly with callers and effectively serving as a clinic liaison.
- Ability to adapt and learn to use new switchboard equipment.
- Ability to work cooperatively as a member of the clinic’s front-line service team.
- Ability to respond calmly and effectively to stressful or emergency situations.
- Able to sit for up to eight hours per day.
Responsibilities
- Open and close the switchboard according to standard procedures.
- Screen incoming calls and direct them appropriately to physicians, other medical personnel, administrators, and support staff, following clinic guidelines.
- Maintain records of switchboard functions as directed.
- Take messages according to guidelines, including timeliness requirements.
- Place return calls as requested.
- Page staff and make announcements as directed.
- Announce emergencies according to clinic protocol.
- Assist other departments as directed.
- Demonstrate current competencies applicable to the job position.
- Supervise other operators or message center representatives as delegated.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
