MH Operations Lead

Advance Stores Company•Taylor, MI

3d•Onsite

About The Position

The Hub Operations Lead is responsible for the day-to-day operations and workflow of Hub functions, including Hub order fulfillment, inventory control, and related processes. Depending on the size and scope of Hub operations, the role may lead Hub Inventory Specialists and Hub drivers. The position requires knowledge of store systems and basic parts, strong interpersonal skills, and experience leading team members. The lead maintains company Hub standards and works with nearby stores, Hubs, PDQ, and external suppliers to support order fulfillment. The position is full-time, may require MVR certification, and requires completion of training materials and attendance at store meetings. The role also supports inventory accuracy and store operations, delivers parts when needed, and assists with stocking, customer service, and other store activities. The work is predominantly indoors, with occasional outdoor work and exposure to various workplace hazards. Physical duties include standing or walking for much of the workday, handling and reaching with the hands and arms, climbing or balancing, and lifting or moving items weighing up to 50 pounds frequently and up to 100 pounds occasionally.

Requirements

High school diploma or GED.
Prior retail experience, including basic merchandising and inventory management skills.
Experience managing inventory in a retail environment or logistics center of operations.
Prior experience leading team members.
Knowledge of store systems and basic parts knowledge.
Competence in oral and written communication and basic math computations.
Ability to communicate in a friendly and unbiased manner and deal with the public.
Ability to locate and stock parts and operate inventory systems and store equipment.
Ability to operate POS and parts lookup systems.
Ability to execute and train others on inventory systems and store equipment.
Ability to use a hand truck and pallet jack; ability to drive a forklift if certified and applicable.
High attention to detail.
Previous work records demonstrating stability and performance results.
Ability to report to work on short notice and work flexible hours, including nights and weekends.
Ability to meet the physical demands of the position, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.
Ability to talk and hear; use hands and fingers to handle or feel; reach; climb or balance; and stoop, kneel, crouch, or crawl.
Vision abilities including close and distance vision, color vision, depth perception, and the ability to adjust focus.

Responsibilities

Oversee Hub operations and resolve Hub orders and process issues in a timely manner.
Direct, organize, and delegate work for Hub team members, including Hub/Loop drivers and Hub Inventory Specialists.
Review Hub orders, pull parts, stage products, and complete paperwork.
Coordinate with internal and third-party drivers regarding paperwork and instructions.
Work with stores, Hubs, PDQ, external suppliers, and ordering stores to determine part sourcing and logistics solutions.
Work with the General Manager, District Manager, and CSC support to maintain appropriate inventory mix and levels.
Maintain inventory accuracy and perform inventory functions, including on-hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, front-and-face activities, and truck lead duties.
Maintain Hub records and comply with paperwork policies and procedures.
Communicate risks or concerns regarding order fulfillment or shipments promptly to appropriate store leaders.
Lead stocking activities for replenishment orders, including scanning in product and ensuring completion within 24 hours.
Perform additional inventory activities, including overstocks, callbacks, and resets.
Safely deliver parts to customers as needed.
Assist with front-room inventory functions, cores, and defects.
Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
Assist with MOD and other store-related activities as needed.
Complete required training materials and attend store meetings.
Immediately report company policy or procedure violations to the General Manager and/or District Manager.