MH Operations Lead

Advance Stores Company•Lewisville, TX

12d

About The Position

The Hub Operations Lead is responsible for the day-to-day operations and workflow of Hub functions, including Hub order fulfillment, inventory control, and related processes. Depending on the size and scope of the operation, the role may lead Hub Inventory Specialists and Hub drivers. The position requires knowledge of store systems and basic parts, interpersonal skills, and experience leading team members. It also involves detailed knowledge of store inventory and coordination with nearby stores, Hubs, PDQ, and external suppliers to fulfill orders while maintaining company Hub standards. This is a full-time position. MVR certification may be required, and the employee must complete training materials and attend store meetings. The role oversees order resolution, parts sourcing and logistics, inventory accuracy, replenishment and stocking activities, required records and paperwork, and communication of fulfillment or shipment risks. It may also include customer deliveries, store inventory support, cleanliness duties, and other store activities. The employee should be able to work flexible hours, including nights and weekends, and may need to report to work on short notice.

Requirements

High school diploma or GED.
Prior retail experience, including basic merchandising and inventory management skills.
Prior experience leading other team members.
Experience in inventory management in a retail environment or logistics center of operations.
Knowledge of store systems and basic parts knowledge.
Competence in oral and written communication and basic math computations.
Ability to provide friendly communication and deal with the public in an unbiased manner.
Ability to locate and stock parts, operate inventory systems and store equipment, and execute and train others on inventory systems and equipment.
Ability to operate POS and parts lookup systems.
Ability to use a hand truck and pallet jack; ability to drive a forklift if certified and applicable.
High attention to detail.
Safety knowledge and skills.
Stable prior work record and demonstrated performance results.
Ability to report to work on short notice and work flexible hours, including nights and weekends.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Responsibilities

Oversee Hub operations and resolve Hub orders and processes in a timely manner.
Direct, organize, and delegate work to Hub team members, including Hub/Loop drivers and Hub Inventory Specialists, and ensure work is completed.
Review Hub orders, pull and stage parts, and finalize paperwork.
Coordinate paperwork and instructions with internal and third-party drivers.
Work with stores, Hubs, PDQ, and external suppliers to determine sourcing and logistics solutions; coordinate fulfillment options with the ordering store when parts are unavailable in the network.
Work with the General Manager, District Manager, and CSC support to maintain appropriate inventory mix and levels.
Maintain inventory accuracy and perform inventory functions, including on-hand accuracy, shrink tracking, cycle counts, outages, planograms, Maxi changes, price changes, fronting and facing, and truck lead activities.
Maintain Hub records and comply with paperwork policies and procedures.
Promptly communicate order fulfillment or shipment risks and concerns to appropriate store leaders.
Lead replenishment stocking activities, including scanning in product and completing the work within 24 hours.
Perform additional inventory activities, including overstocks, callbacks, and resets.
Safely deliver parts to customers as needed.
Assist with front-room inventory functions, cores, and defects.
Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
Assist with MOD and other store-related actions.
Report company policy or procedure violations immediately to the General Manager and/or District Manager.
Complete training materials and attend all store meetings.