MH Operations Lead
About The Position
The Hub Operations Lead is responsible for the day-to-day operations and workflow of all Hub functions, including store Hub order fulfillment, inventory control, and related processes. Depending on the size and scope of Hub operations, the role may lead one or more Hub team members, including Hub Inventory Specialists and Hub drivers. The position requires knowledge of store systems and basic parts, interpersonal skills, and prior experience leading team members. It also requires in-depth knowledge of store inventory and the ability to coordinate with nearby stores, Hubs, PDQ, and external suppliers to fulfill orders. The role is responsible for maintaining Hub company standards. This is a full-time position that may require MVR certification; the employee is expected to complete training materials and attend all store meetings. The role also supports inventory and store operations, safely delivers parts to customers as needed, and may assist with manager-on-duty and other store-related duties. Scheduling needs may require availability on short notice and flexible hours, including nights and weekends. The position is predominantly performed indoors, though employees may occasionally work outdoors in varying weather. The role involves standing or walking for much of the workday and may require lifting up to 50 pounds frequently and up to 100 pounds occasionally. The employee may also encounter mechanical parts, elevated or precarious locations, hazardous chemicals, electrical-shock risks, explosives, and vibration.
Requirements
- High school diploma or general education degree (GED).
- Prior retail experience, including basic merchandising and inventory management skills.
- Prior experience leading other team members.
- Inventory management experience in a retail environment or logistics center of operations.
- Competence in oral and written communication and basic math computations.
- Ability to locate and stock parts, with high attention to detail.
- Knowledge of safety practices and skills.
- Ability to operate inventory systems, POS and parts lookup systems, and store equipment.
- Ability to execute and train others on inventory systems and store equipment.
- Ability to drive a forklift if certified and applicable, and to use a hand truck and pallet jack.
- Ability to meet and deal with the public in an unbiased manner; expected to be well mannered and neat in appearance.
- Previous work records demonstrating stability and performance results.
- Ability to come to work on short notice and work flexible hours, including nights and weekends.
- May require MVR certification.
Responsibilities
- Manage Hub operations and resolve Hub orders and processes in a timely manner.
- Direct, organize, and delegate work to Hub team members, including Hub or Loop drivers and Hub Inventory Specialists, and ensure work is completed.
- Review Hub orders, pull and stage parts, and finalize paperwork.
- Coordinate paperwork and instructions with internal and third-party drivers.
- Work with the store-to-facility network to determine sourcing and logistics solutions, and coordinate fulfillment options with the ordering store when parts are unavailable in the network.
- Work with the General Manager, District Manager, and CSC support to maintain the appropriate inventory mix and levels.
- Maintain inventory accuracy and perform parts department and Hub inventory functions, including on-hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, Front & Face, and truck lead.
- Maintain and comply with Hub records and paperwork policies and procedures.
- Promptly communicate order fulfillment or shipment risks and concerns to appropriate store leaders.
- Lead stocking activities for replenishment orders, including scanning in product and ensuring completion within 24 hours.
- Perform additional inventory activities, including overstocks, callbacks, and resets.
- Safely deliver parts to customers as needed.
- Assist with Front Room Inventory functions, cores, and defects.
- Help maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
- Assist with manager-on-duty and other store-related actions as needed.
- Attend all store meetings and complete required training materials.
- Immediately report company policy or procedure violations to the General Manager and/or District Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
