Mgr Information Technology 2

Ingalls Shipbuilding•Newport News, VA

17h•$136,000 - $171,000•Hybrid

About The Position

The Manager of Information Technology 2 leads Newport News Shipbuilding’s 24x7x365 IT Production Operations and Production Scheduling teams. The role oversees scheduling, monitoring, and troubleshooting thousands of automated IT jobs across the organization to help business processes run efficiently and reliably. It also oversees projects, upgrades, and maintenance that affect normal operations; provides strategic direction for automation initiatives; maintains regulatory compliance; and collaborates with IT and business leaders to align automation strategies with organizational goals. The position provides people, technical, operational, and project leadership. This includes workforce succession planning, quality control, customer and management communications, team coaching and development, work scheduling, service delivery, incident communications, and maintaining run books and other automation-support tools. The manager may also contribute technically to projects, lead transformational initiatives, or act as project manager when one is not assigned.

Requirements

Bachelor’s degree and 6 years of progressive technical experience in research, engineering, and design, or a master’s degree and 4 years of relevant experience.
For information technology-related positions, an NNS Apprentice School graduate credential may be used as an equivalent to a bachelor’s degree.
For information technology-related positions, Navy Nuclear Power School (NNPS) graduation may be used as an equivalent to a bachelor’s degree.
For information technology-related positions, an associate’s degree or other formal two-year program and 2 years of relevant exempt experience, or 4 years of relevant non-exempt experience, may be used as an equivalent to a bachelor’s degree.
For information technology-related positions, military experience at paygrade E-5 or above may be used as an equivalent to a bachelor’s degree.
For information technology-related positions, a high school diploma/GED and 4 years of combined manufacturing, shipbuilding, trades, military, or other relevant exempt experience may be used as an equivalent to a bachelor’s degree.
For information technology-related positions, a high school diploma/GED and 8 years of combined manufacturing, shipbuilding, trades, military, or other relevant non-exempt experience may be used as an equivalent to a bachelor’s degree.
A relevant professional certification may be substituted for a bachelor’s degree.
U.S. citizenship is required for this position.
Technical work may involve information systems design, development, and analysis in areas such as programming, PC application analysis, software development, systems integration, and related disciplines.

Nice To Haves

Hands-on experience with Control-M or a similar workload automation tool.
Experience managing a 24x7x365 team.
Knowledge of artificial intelligence capabilities and trends.
Excellent interpersonal, written communication, and team collaboration skills.
Relationship-building skills, including maintaining relationships with vendors, customers, and peers for provided services.
Willingness to support mission-critical systems.
Strong leadership skills.

Responsibilities

Manage the 24x7x365 IT Production Operations team and Production Scheduling team.
Oversee the scheduling, monitoring, and troubleshooting of automated IT jobs across the organization.
Oversee planning and execution of projects, upgrades, and maintenance that impact normal operations.
Provide strategic direction for automation initiatives and help maintain compliance with regulatory standards.
Collaborate with IT and business leaders to align automation strategies with organizational goals.
Maintain succession plans and recruit to prevent the loss of critical skills.
Identify project issues early, develop mitigations, and advise managers and directors about project complexities, risks, and issue mitigation.
Ensure team members are informed about and use documented standards, strategies, principles, policies, and procedures.
Participate as a technical resource in projects, contribute part time as a project resource, or lead key transformational initiatives as required.
Provide professional and technical status updates and communications to customers and all levels of management.
Oversee quality control of team tasks and communicate with customers and job owners.
Set job expectations; plan, monitor, and appraise employee results; coach and counsel employees; and develop and enforce systems, policies, procedures, and productivity standards.
Build and maintain run books and other tools that support automation processes.
Create and maintain 24x7x365 team work schedules.
Work with Service Desk Management to support major incident communications.
Lead operations and scheduling teams in providing recurring and non-recurring service delivery while ensuring customer satisfaction.
Direct task scheduling and balancing while making effective use of team members’ capabilities.
Act as project manager for tasks when no project manager is assigned.
Coach team members on their development as well as task delivery.
Foster innovation and help the team learn from failures and achievements.
Encourage and support implementation of innovative ideas.
Monitor technology trends and emerging standards, identify technology opportunities, and integrate new technologies into the production operations environment.