Information Technology Analyst 2
About The Position
The New Jersey Judiciary is seeking a dynamic, organized, and customer service-oriented Information Technology Analyst 2 for the Information Technology Division serving the Somerset, Hunterdon, and Warren Vicinage. Under the general direction of the Assistant Information Technology Division Manager (Court Executive 1B) or other supervisory personnel, the selected candidate will analyze and troubleshoot hardware and software problems; install, configure, and upgrade hardware and software, including supporting Windows 11; and install, terminate, test, and troubleshoot twisted-pair cabling and patch panels. The role also includes resolving help desk inquiries and supporting courtroom technology systems such as Zoom Rooms, evidence presentation, and CourtSmart. The analyst will research and analyze work processes or methods, consult with service providers, vendors, and contractors, plan and present technical proposals, and train vicinage staff. The position requires regular travel among Somerset, Hunterdon, and Warren counties. The Judiciary offers a hybrid schedule, and the position may qualify for up to two remote-work days outside Judiciary buildings, subject to high-speed home internet and multifactor authentication requirements. Regular and predictable physical presence at the worksite is an essential function. The selected candidate must be able to package and transport computer equipment and devices and lift and move IT-related equipment. Projects or upgrades may require night or weekend hours, and the work week may include weekends and holidays. The position may also involve climbing, prolonged standing, stretching, bending, and reaching, as well as frequently carrying supplies weighing 30 to 50 pounds and occasionally carrying materials weighing up to 75 pounds. Applicants must meet the stated education and experience qualifications or an applicable substitution. Newly hired employees must complete a background check, including fingerprinting, and establish and maintain a principal residence in New Jersey within one year of hire, subject to applicable exemptions.
Requirements
- A bachelor's degree from an accredited college or university in a field related to computer science, information technology, or the area of application, and one year of professional experience in a specified IT, telecommunications, business-analysis, business-analytics, or data-analytics area; applicable education and experience substitutions are allowed.
- Qualifying experience may include analyzing, designing, programming, troubleshooting, or resolving technical problems; testing; defining business requirements; training; installing computer systems applications; planning, acquiring, installing, or implementing telecommunications facilities or services, wide area networks, or local area networks; generating and maintaining system software; business analysis; business analytics; or data analytics.
- Applicants without the required education may substitute additional paraprofessional or professional IT technical experience or related experience on a year-for-year basis, with one year of experience equivalent to 30 semester-hour credits.
- A bachelor's or associate degree in any field plus one year of additional paraprofessional or professional IT technical or related experience may substitute for the required education. A related bachelor's or master's degree may also substitute for the required education.
- Applicants nearing graduation may apply, but must complete the degree no later than their start date if selected.
- Ability to package and transport computer equipment and devices and to lift and move IT-related equipment.
- Ability to meet the physical demands applicable to the position, including frequently lifting and carrying 30–50 pounds and occasionally lifting and carrying up to 75 pounds.
- Ability to travel regularly to all counties in the multi-county vicinage.
- Authorization to work in the United States under applicable Department of Homeland Security and USCIS regulations.
- New hires must agree to a thorough background check, including fingerprinting.
- New hires must establish and maintain principal residence in New Jersey within one year, subject to applicable exemptions.
Nice To Haves
- Knowledge of Microsoft 365 applications, OneDrive, Active Directory/Entra, Windows 11, VoIP, and IT security is strongly preferred.
Responsibilities
- Analyze and troubleshoot hardware and software problems.
- Install, configure, and upgrade hardware and software, including providing Windows 11 support.
- Install, terminate, test, and troubleshoot twisted-pair cabling and patch panels.
- Resolve help desk inquiries.
- Provide support for courtroom technology systems, including Zoom Rooms, evidence presentation, and CourtSmart.
- Conduct research and analysis of work processes or methods.
- Consult with service providers, vendors, and contractors.
- Plan, organize, and present technical proposals.
- Provide training to vicinage staff.
- Participate in projects or upgrades, which may require night or weekend work.
- Travel regularly to Somerset, Hunterdon, and Warren counties.
- Package and transport computer equipment and devices, and lift and move IT-related equipment.
Benefits
- Hybrid work schedule may qualify for up to two remote-work days outside Judiciary buildings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
