Information Technology Supervisor 2(20101693

State of Ohio • Columbus, OH

8d • Onsite

About The Position

The Information Technology Supervisor 2 works under general direction and requires thorough knowledge of computer sciences and data processing. The role supervises infrastructure specialists and contractors who maintain the Ohio Department of Rehabilitation and Correction’s network infrastructure, including wireless infrastructure, and serves as a business relationship manager with multiple stakeholders to deliver agreed-upon solutions.

The position provides technical assistance and consultation for maintaining, installing, and troubleshooting Cisco network devices and next-generation firewall tools, as well as resolving network firewall issues. It also provides assistance to users with network and systems problems, administers ServiceNow, and monitors tickets to ensure proper assignment and timely resolution. The supervisor coordinates service delivery, reviews and approves work schedules and itineraries, interprets policies, identifies training needs, and responds to complaints about IT staff.

The role writes, reviews, and updates system documentation; attends meetings, training, and conferences; conducts staff meetings; and may give presentations or respond to questions and concerns verbally and in writing. The supervisor may work on special projects or committees, mediate when network issues become business issues, and translate technical issues for leadership. Other duties may be assigned. The position is located in Columbus, Ohio; the posting states that the work location is to be determined.

Requirements

• Either 6 years and 6 months of experience commensurate with the job duties, knowledge, and skills, plus 6 months of experience performing project management functions; or the stated education-and-experience alternative; or an equivalent combination meeting the minimum class qualifications.
• For the education-and-experience alternative: completion of undergraduate core coursework in computer science, or coursework in any academic major that includes an advanced-level computer programming language, logic-based mathematics, database concepts, computer systems analysis and design, and basic data processing concepts, plus 4 years and 6 months of commensurate experience and 6 months of project management experience.
• Thorough knowledge of computer sciences and data processing.
• Experience or skills commensurate with supervising network infrastructure specialists and contractors and the other duties described in the posting.

Responsibilities

• Supervise infrastructure specialists and contractors who maintain DRC network infrastructure, including wireless infrastructure.
• Work with multiple stakeholders as a business relationship manager to deliver agreed-upon solutions.
• Review and approve work schedules and itineraries to coordinate service delivery.
• Disseminate and interpret policies, and identify training needs and opportunities.
• Respond to complaints about IT staff, address network issues, and assign tasks based on priority.
• Provide technical assistance and consultation for maintaining, installing, and troubleshooting Cisco network devices and next-generation firewall tools, and resolve network firewall issues.
• Provide technical assistance to users and help troubleshoot network and systems problems.
• Mediate when network issues become business issues.
• Administer ServiceNow and monitor tickets to ensure proper assignment and prompt resolution.
• Write, review, and update system documentation.
• Attend meetings, training, and conferences, and conduct staff meetings.
• Give presentations and respond verbally and in writing to questions and concerns, as needed.
• Work on assigned special projects and committees.
• Translate technical issues for leadership as needed and conduct work professionally and in accordance with agency standards.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation through Ohio Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed