Information Technology Supervisor 2 (20093635)

State of Ohio • Columbus, OH

7d • Hybrid

About The Position

The Information Technology Supervisor 2 works in the Ohio Department of Public Safety Director’s Office, Information Technology Office (ITO) Support unit, which includes areas such as PC Support, Operations, Account & Mail Management Group, and the Service Desk. The position provides direct supervision, direction, and leadership to assigned personnel and oversees 24x7 support for internal IT customers. The role manages IT inventory supply levels and coordinates hardware and software repairs with external vendors.

The position is based at 1970 West Broad Street in Columbus, Ohio, and has scheduled hours of 8:00 a.m. to 5:00 p.m., with two teleworking days and three onsite days per week; this arrangement is subject to change. The position is subject to on-call availability 24 hours a day, seven days a week, and is considered essential during public safety emergencies, when the employee must report for duty. Overtime and travel, potentially including overnight stays, may be required. Work includes operating a computer terminal for extended periods.

The role requires one of the stated qualification paths or an equivalent: qualifying experience in work commensurate with the duties and required skills, including project management experience; or specified undergraduate coursework combined with qualifying experience and project management experience. The position also involves supervising, coordinating, or managing personnel as assigned.

Requirements

• Meet Option 1: 6 1/2 years (78 months) of experience commensurate with the job duties and required knowledge and skills, plus 6 months of experience performing project management functions as defined in the posting; or meet Option 2.
• Option 2: Complete undergraduate core coursework in computer science, or complete undergraduate core coursework in another academic major that included at least one course in an advanced-level programming language, logic-based mathematics, database concepts, computer systems analysis and design, and basic data processing concepts; plus 4 1/2 years (54 months) of experience commensurate with the job duties and required knowledge and skills and 6 months of project management experience.
• An equivalent of the stated minimum class qualifications may be accepted.
• Be able to meet the position’s 24-hours-a-day, seven-days-a-week on-call requirement and report for duty during public safety emergencies.
• A background check, including BCI and FBI fingerprint checks, may be required; comparative analysis and/or a drug test may also be part of the hiring process.

Responsibilities

• Provide direct supervision, direction, and leadership to assigned ITO Support personnel.
• Review employees’ work and provide assistance and technical guidance.
• Provide developmental opportunities and coach staff to foster development.
• Evaluate employee performance.
• Manage and monitor tickets through a tracking system such as ServiceNow.
• Approve section staffing levels and recommend discipline.
• Interview applicants and make hiring recommendations.
• Oversee 24x7 support for internal IT customers.
• Manage IT inventory supply levels.
• Coordinate hardware and software repairs with external vendors.
• When assigned, supervise, coordinate, and/or manage personnel in one or more work units or sections, including contract staff.
• When performing project management functions, define problems and gather user requirements; develop and recommend solutions; prepare project plans; execute plans and manage project teams, schedules, and changes; and conduct project validation, verification, and closeout.

Benefits

• Multiple pay increases over the first years of service.
• Free parking.
• Free onsite gym and walking path.
• Onsite daycare.
• Onsite cafeteria.
• Medical coverage.
• Free dental, vision, and basic life insurance premiums after the eligibility period.
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional Ohio Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed