Information Technology Supervisor 2(20101693

State of Ohio • Columbus, OH

6d

About The Position

The Information Technology Supervisor 2 works under general direction and requires thorough knowledge of computer sciences and data processing. The position supervises infrastructure specialists and contractors responsible for maintaining the Ohio Department of Rehabilitation and Correction’s network infrastructure, including wireless infrastructure. It serves as a business relationship manager, coordinating with stakeholders to deliver agreed-upon solutions.

The role provides technical assistance and consultation for maintaining, installing, and troubleshooting Cisco network devices and next-generation firewall tools, resolves network firewall issues, and assists users with network and systems problems. It also administers ServiceNow, monitors tickets for proper assignment and prompt resolution, and writes, reviews, and updates system documentation. The supervisor coordinates staff work and service delivery, communicates policies and training needs, participates in meetings and projects, and may present information or explain technical issues to leadership. The work location is listed as TBD; the posting also gives a Columbus address.

Requirements

• At least 6 years and 6 months (78 months) of experience commensurate with the job duties and required knowledge and skills, plus 6 months of experience performing project management functions; alternatively, completion of the specified undergraduate coursework plus at least 4 years and 6 months (54 months) of commensurate experience and 6 months of project management experience, or equivalent.
• The coursework alternative requires undergraduate core coursework in computer science, or in any academic major that includes at least one course in an advanced-level computer programming language, logic-based mathematics, database concepts, computer systems analysis and design, and basic data processing concepts.

Responsibilities

• Supervise infrastructure specialists and contractors who maintain DRC network infrastructure, including wireless infrastructure.
• Work with multiple stakeholders as a business relationship manager to deliver agreed-upon solutions.
• Review and approve work schedules and itineraries to coordinate service delivery.
• Disseminate and interpret policies and identify training needs and opportunities.
• Respond to complaints about IT staff, address network issues, and assign tasks based on priority.
• Provide technical assistance and consultation for maintaining, installing, and troubleshooting Cisco network devices and next-generation firewall tools (NGFW), and resolve network firewall issues.
• Provide technical assistance to users and help troubleshoot network and systems problems.
• Mediate when network issues become business issues.
• Administer ServiceNow and monitor tickets to ensure proper assignment and prompt resolution.
• Write, review, and update system documentation.
• Attend meetings, training, and conferences, and conduct staff meetings.
• Give presentations as needed and respond verbally and in writing to questions and concerns.
• Work on assigned special projects and/or committees.
• Translate technical issues to leadership when needed and conduct oneself professionally and in accordance with the agency’s Standards of Employee Conduct.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed