Information Technology Supervisor 2 (20093635)
About The Position
The Ohio Department of Public Safety’s Director’s Office/Information Technology is hiring an Information Technology Supervisor 2 for its Information Technology Office Support unit, which includes areas such as PC Support, Operations, Account & Mail Management Group, and the Service Desk. The role provides direct supervision, direction, and leadership to assigned personnel, including reviewing work, offering technical guidance, coaching and evaluating staff, managing tickets through a tracking system such as ServiceNow, determining staffing needs, recommending discipline, interviewing applicants, and making hiring recommendations. The position oversees 24/7 support for internal IT customers, manages IT inventory supply levels, and coordinates hardware and software repairs with external vendors. The role is based at 1970 West Broad Street in Columbus, Ohio, with work hours of 8:00 a.m. to 5:00 p.m. and a stated schedule of two teleworking days and three onsite days per week, subject to change. It is subject to 24/7 on-call duty and is considered essential, requiring the employee to report during public safety emergencies. Overtime and travel, potentially including overnight stays, may be required. The work involves operating a computer terminal for long periods.
Requirements
- Meet one of the listed qualification options or an equivalent: Option 1 requires 6 years and 6 months of experience commensurate with the job duties and required knowledge and skills, plus 6 months of experience performing project-management functions.
- Option 2 requires completion of specified undergraduate core coursework in computer science, or coursework in any major that includes an advanced-level programming language, logic-based mathematics, database concepts, computer systems analysis and design, and basic data-processing concepts; plus 4 years and 6 months of commensurate experience and 6 months of project-management experience.
- Project-management experience must include functions such as defining problems and gathering requirements, developing solutions, planning projects, executing plans, and validating and verifying outcomes.
- May be required to complete a background check, including BCI and FBI fingerprint checks.
- May be required to complete a comparative analysis and/or drug test.
- Must report for duty during public safety emergencies.
- May be required to be on call 24 hours a day, 7 days a week.
- Overtime and travel, potentially including overnight stays, may be required.
Responsibilities
- Provide direct supervision, direction, and leadership to assigned Information Technology Office Support personnel.
- Review employees’ work and provide assistance and technical guidance.
- Provide developmental opportunities and coach staff to foster their development.
- Evaluate employee performance.
- Manage and monitor tickets through a tracking system such as ServiceNow.
- Approve section staffing levels and recommend discipline.
- Interview applicants and make hiring recommendations.
- Oversee 24/7 support of internal IT customers.
- Manage IT inventory supply levels.
- Coordinate hardware and software repairs with external vendors.
- Perform project-management functions, including gathering requirements, developing solutions and project plans, executing plans, coordinating deliverables, monitoring status, and conducting project follow-up, as applicable.
- Report for duty during public safety emergencies.
Benefits
- Multiple pay increases over the first years of service
- Free parking
- Free onsite gym and walking path
- Onsite daycare
- Onsite cafeteria
- Medical coverage
- Free dental, vision, and basic life insurance premiums after completion of the eligibility period
- Paid vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth, adoption, and foster care leave
- Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
- Public retirement systems, including OPERS, STRS, SERS, and HPRS
- Optional deferred compensation through Ohio Deferred Compensation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
