Mgr Field Services

CSC Serviceworks•Saint Louis, MO

17h

About The Position

The Mgr Field Services manages the daily work of Field Service Technicians and Collectors responsible for troubleshooting, repairing, collecting, and maintaining company-owned, rented, and/or leased equipment. The role provides customer support and responds to inquiries and requests. It oversees service and collection routes, customer relationships, inventory and fleet maintenance, systems use, team staffing and development, performance, and department budgets. The stated schedule is Monday through Friday.

Requirements

Ability to pass pre-employment screening.
Valid driver's license.
High school diploma or equivalent, or 5–7 years of related experience and/or training, or an equivalent combination of education and experience.
General knowledge of heating and cooling equipment, water heaters, pumps, boilers, building maintenance, electrical systems, and plumbing.
Ability to communicate with clients, de-escalate issues, and find solutions.
Ability to read, analyze, interpret, and understand business periodicals, professional journals, technical procedures, financial reports, legal documents, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information to management and groups of employees.
Ability to work with a variety of mathematical concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions.
Strong Microsoft Office skills.

Nice To Haves

Associate's degree preferred.

Responsibilities

Monitor daily and weekly collection routes to ensure adequate coverage.
Manage service routes to cover the case load, meet service-level agreements (SLAs), and retain high-value customers.
Review, analyze, and create reports to monitor performance.
Ensure staff complete safety training and comply with safety standards, regulations, and policies.
Perform field collection work on an ad hoc basis as needed.
Build and maintain client relationships through in-person visits, email, and phone.
Visit property managers regularly to understand and address their needs.
Provide customer service and respond to inquiries, complaints, and requests.
Monitor low-net locations and help improve their revenue.
Manage and secure company assets, including parts, inventory, vehicles, and machines at locations.
Oversee fleet maintenance to ensure vehicles are available for service.
Monitor vandalized and high-volume service-call locations and work to improve performance.
Submit billable service work and parts warranty or guarantee claims promptly.
Prepare applicable customer billing for parts and reconcile parts invoices.
Use and understand systems, tools, and applications to manage work effectively, and learn new technologies to improve efficiency and accountability.
Recruit, hire, and onboard team members; delegate duties and schedule work to meet deadlines.
Achieve annual financial objectives and monitor department-level budgets.
Support employee development, provide training, and establish team and individual goals.
Manage employee performance to meet daily, weekly, and monthly SLAs.
Exercise authority to terminate employees or make termination recommendations.
Implement, communicate, and maintain company practices, policies, and procedures with the team.
Perform other duties as assigned.