Mgr, Field Service
About The Position
The Customer Support Business Group enables customers with premier support throughout their lifecycle with Lam. It focuses on performance, productivity, safety, and quality for customers’ installed base, and delivers service and lifecycle solutions for critical equipment and processes. The Field Service Manager directs the coordination of technical and administrative support activities at client sites, including installation, repair, preventive maintenance, and engineering change upgrades. The role ensures adequate records and systems are maintained, schedules personnel to respond to critical situations, and communicates with design management and specialists to resolve technical problems or bring them to the design department’s attention. The manager selects, develops, and evaluates personnel to ensure efficient operation of the function.
Requirements
- Bachelor's degree or equivalent.
- 4–6 years of supervisory experience.
Responsibilities
- Direct the coordination of technical and administrative support activities at client sites, including installation, repair, preventive maintenance, and engineering change upgrades.
- Ensure adequate records and systems are maintained.
- Schedule personnel responding to critical situations.
- Maintain communication with design management and specialists to resolve technical problems or bring problems to the design department’s attention.
- Select, develop, and evaluate personnel to ensure efficient operation of the function.
Benefits
- Lam offers a comprehensive set of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
