Mgr, Field Operations

Mitsubishi Electric US•Countryside, IL

2d•$149,600 - $205,700

About The Position

The Manager, Field Operations oversees assigned territory field activities and personnel, managing projects and service accounts and potentially selected projects in other locations. The role supervises field mechanics, crews, and foremen, plans and coordinates installation activities with internal departments and customers, and ensures customer satisfaction, safety, quality, and achievement of installation-hour goals. The position also supports sales growth, logistics and warehouse operations, manpower planning, project scheduling, training, efficiency improvements, reporting, and coordination with project management, service sales, and branch management. The manager maintains safety programs and accurate timekeeping and purchase-order documentation, and performs other duties as assigned. The position requires a proven successful track record managing field installation activities, or equivalent experience in training and supporting installation activities. A bachelor’s degree is beneficial. Familiarity with Microsoft Outlook, Word, PowerPoint, Excel, and Project is required. The stated pay range at commencement is $149,600–$205,700 per year, with potential commissions, incentive compensation, discretionary awards, and benefits depending on the position offered. Mentioned benefits include 401(k) eligibility and paid time off such as vacation, sick time, and parental leave.

Requirements

Proven successful track record managing field installation activities, or equivalent experience in training and supporting installation activities.
Training in basic Microsoft Office skills, including Outlook, Word, PowerPoint, Excel, and Project.
Ability to communicate effectively and clearly, accurately, and concisely in written and verbal formats.

Nice To Haves

Bachelor’s degree.

Responsibilities

Manage assigned projects and service accounts, including potentially selected projects in other locations.
Supervise field mechanics, crews, and working and non-working foremen on assigned projects.
Plan and coordinate installation activities with internal departments and customers when requested.
Establish pre-mobilization requirements with customers and ensure they are met before assigning installation crews.
Ensure customer satisfaction.
Assist with sales growth in the assigned territory as requested.
Coordinate material deliveries with logistics and other field installation personnel.
Enforce OSHA requirements and the company safety program; document weekly safety audits and ensure daily safety meetings are held and documented on mobilized jobs.
Support MEUS/EED office and warehouse activities and coordinate with outside warehouse locations as required.
Plan field manpower and manage staffing levels according to workload.
Ensure construction and modernization projects meet or beat planned installation-hour goals and customer expectations.
Manage service field activities to meet business-plan objectives and meet or exceed customer expectations.
Review completed projects for cost and hours performance, identify lessons learned, and incorporate findings into current operations and similar future projects.
Prepare and maintain construction installation, repair, modernization, and service schedules.
Work with the project management team as needed to help meet customer and company needs.
Recommend updates to installation manuals and guidelines as directed.
Recommend improvements to installation and service efficiency and consistency to the Quality Assurance and Safety Department.
Support and implement installation-efficiency methods and training plans, and train field installers.
Ensure MEUS/EED quality standards are met in each installation and service account.
Ensure adjuster checklist completion for each unit installed on assigned projects.
Provide management reports on field-efficiency improvement progress and objectives as directed.
Initiate, prepare, and follow up on trouble reports according to the Trouble Reporting Process.
Cooperate with service sales and branch management on open-order sales and initiate opportunities where possible.
Maintain and enforce the current IIPP and other relevant safety programs.
Review time tickets and ensure field staff entries are 100% accurate.
Follow purchase-order procedures, including timely submission of packing lists and receipts.
Communicate clearly, accurately, and concisely with internal and external parties in writing and verbally.
Engage in Corporate Social Responsibility activities where possible.
Perform other duties as assigned.