Mgr, Field Operations

Mitsubishi Electric US • Hayward, CA

2d • $149,600 - $205,700

About The Position

The Manager, Field Operations oversees assigned territory field activities and personnel, including construction and modernization superintendents, field mechanics, crews, and foremen. The position is ultimately responsible for construction and modernization projects for the Northern California branch and may manage selected projects or service accounts in other locations. The manager establishes field execution expectations and standards, develops standardized processes, allocates personnel and other resources, and addresses project, labor, vendor, subcontractor, and customer issues.

The role coordinates installation and service work with customers and internal teams, including sales, engineering, procurement, materials, logistics, project management, and service. It oversees schedules, job walks, site surveys, material deliveries, customer readiness, project costs and installation hours, quality standards, and customer satisfaction. The manager also supports sales growth, warehouse activity, field training and efficiency improvements, reporting, and continuous learning from completed projects.

The position is responsible for enforcing company safety programs and OSHA requirements, maintaining safety documentation and audits, and ensuring accurate time tickets and compliance with purchase order procedures. Candidates should have a bachelor's degree (preferably in Business, Construction Management, or Engineering) and a successful track record managing field installation activities or equivalent experience. A valid driver's license with an acceptable driving record and training in Microsoft Office applications, including Project, are also specified.

The stated pay range at commencement is $149,600–$205,700 per year. Additional compensation may include commissions, incentive compensation, and discretionary awards. Benefits may include medical, financial, and other benefits, 401(k) eligibility, and paid time off such as vacation, sick time, and parental leave. The position is at-will. The employer states that it is an equal opportunity employer and provides reasonable application-process assistance to applicants with disabilities.

Requirements

• Bachelor's degree desired, preferably in Business, Construction Management, or Engineering.
• Proven successful track record managing field installation activities, or equivalent experience in training and supporting installation activities.
• Valid driver's license with an acceptable driving record.
• Training in basic Microsoft Office skills, including Outlook, Word, PowerPoint, Excel, and Project.

Nice To Haves

• Bachelor's degree in Business, Construction Management, or Engineering is preferred.

Responsibilities

• Directly manage and develop Construction and Modernization Superintendents, setting expectations for communication, documentation, and customer interaction.
• Ensure compliance with company policies, procedures, OSHA requirements, the company safety program, IIPP, and other relevant safety programs.
• Serve as an escalation point for project delays, labor issues, vendor or subcontractor conflicts, and customer concerns.
• Ensure consistent field execution standards across projects and oversee multiple active projects, including Northern California branch construction and modernization projects.
• Reallocate resources across projects to maintain district performance and provide field manpower planning, including adjusting staffing to workload.
• Track recurring project cost issues and review completed projects for cost and installation-hours performance; identify lessons learned and apply them to current and future work.
• Develop and enforce standardized field processes in accordance with company policy.
• Coordinate with sales, engineering, procurement/materials, service, logistics, project management, customers, and other internal departments as needed.
• Lead or oversee job walks and site surveys for projects.
• Manage assigned projects and service accounts, and possibly selected projects in other locations.
• Supervise field mechanics, crews, and working and non-working foremen for assigned projects.
• Plan and coordinate installation activity with internal departments and customers when requested; establish and verify pre-mobilization requirements before assigning installation crews.
• Ensure customer satisfaction and support sales growth in the assigned territory as requested.
• Plan and coordinate material deliveries with logistics and field installation personnel.
• Document weekly safety audits and ensure daily safety meetings are held and documented by local mechanics on mobilized jobs.
• Support MEUS/EED office and warehouse activities and coordinate with outside warehouse locations as required.
• Ensure construction and modernization projects meet or beat planned installation-hour goals and customer expectations; manage service field activities against business-plan objectives and customer expectations.
• Prepare and maintain construction installation, repair, modernization, and service schedules; work with project management to meet customer and company needs.
• Recommend updates to installation manuals and guidelines and suggest quality-assurance and safety modifications to improve installation and service efficiency and consistency.
• Support and implement installation-efficiency improvements and training plans, and train field installers.
• Ensure MEUS/EED quality standards and adjuster checklist completion for units installed on assigned projects.
• Provide management-directed reports on field-efficiency improvement progress and objectives.
• Initiate, prepare, and follow up on trouble reports according to the Trouble Reporting Process.
• Coordinate with service sales and branch management on open-order sales and initiate opportunities where possible.
• Review time tickets and ensure every installation and service field-staff entry is accurate.
• Follow purchase order procedures, including timely submission of packing lists and receipts.
• Communicate clearly and effectively in writing and verbally with internal and external stakeholders.
• Demonstrate basic office skills using Microsoft Outlook, PowerPoint, Excel, Word, and Project.
• Participate in Corporate Social Responsibility activities where possible and perform other duties as assigned.

Benefits

• Medical benefits
• Financial benefits
• 401(k) eligibility
• Paid vacation
• Paid sick time
• Parental leave
• Commissions based on individual performance and/or sales metrics may be included in total compensation.
• Incentive compensation and discretionary awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager