Mgr, Field Operations

Mitsubishi Electric US • Las Vegas, NV

2d

About The Position

Mitsubishi Electric US, Inc. is seeking a Field Operations Manager for the Las Vegas, Nevada area. This position oversees assigned territory field activities and personnel, including day-to-day service, repair, modernization, and new installation operations. The manager supervises field personnel, ensures compliance with safety and quality standards, and serves as the primary escalation point for customer concerns, labor matters, field issues, delays, and operational conflicts.

The role is accountable for operational and financial performance, including revenue, gross profit, labor efficiency, customer satisfaction, operating expenses, accounts receivable, and cash flow. It manages customer relationships and maintenance accounts, supports contract renewals and sales opportunities, prepares proposals, and coordinates field manpower, schedules, resources, and project execution. The manager also supports office and warehouse activities, performs jobsite visits and audits, coordinates with cross-functional teams, maintains company reporting systems, and prepares forecasts and business updates. The position may involve direct operational, sales, account management, project management, and field management work as needed to support market growth and business objectives.

Requirements

• Bachelor’s degree desired, preferably in Business, Construction Management, or Engineering.
• Valid driver’s license with an acceptable driving record.
• Proven successful track record managing field installation activities, or equivalent experience in training and supporting installation activities.
• Training in basic Microsoft Office skills, including Outlook, Word, PowerPoint, Excel, and Project.

Nice To Haves

• Bachelor’s degree in Business, Construction Management, or Engineering.

Responsibilities

• Manage day-to-day service, repair, modernization, and new installation operations.
• Directly supervise field personnel and ensure adherence to company safety policies, procedures, quality standards, and customer service expectations.
• Serve as the primary escalation point for customer concerns, field issues, labor matters, project delays, and operational conflicts.
• Manage field activities to achieve business plan revenue, gross profit, labor efficiency, and customer satisfaction objectives.
• Support MEUS/EED office and warehouse activities and coordinate with outside warehouse locations as required.
• Manage customer relationships, maintenance accounts, contract renewals, open order opportunities, repair sales, and modernization opportunities in the assigned market.
• Prepare and present maintenance, repair, modernization, and open order proposals as required.
• Monitor bookings, revenue, gross profit, operating expenses, labor hours, accounts receivable, and cash flow.
• Assist with collections and work proactively to minimize accounts receivable exposure.
• Plan, coordinate, and monitor field manpower, project schedules, service activities, and resource allocation.
• Conduct jobsite visits, site surveys, customer meetings, and field audits as necessary.
• Coordinate with sales, engineering, purchasing, logistics, accounting, service, and field personnel to support successful project execution.
• Ensure projects meet established labor-hour, quality, and customer satisfaction objectives.
• Support sales growth through customer development, relationship management, and identification of new business opportunities.
• Review contracts, maintenance agreements, proposals, escalations, and project documentation to protect company interests and maximize account retention.
• Ensure compliance with Corporate Governance, MEUS/EED operational policies, safety requirements, IIPP standards, and applicable regulations.
• Maintain accurate data and reporting through Salesforce, Total Service, HOS, EOP, and other company systems.
• Prepare reports, forecasts, and business updates as required by management.
• Maintain relationships with customers, consultants, contractors, suppliers, and other industry professionals.
• Communicate and coordinate cross-functional activities to support overall market performance.
• Perform operational, sales, account management, project management, and field management responsibilities as needed to support market growth and business objectives.
• Perform other job functions as assigned.

Benefits

• 401(k) eligibility
• Vacation time
• Sick time
• Parental leave
• Medical, financial, and/or other benefits
• Commissions based on achieving individual performance and/or sales metrics, incentive compensation, and discretionary awards may be included, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager