MGR FIELD OPERATIONS- PUB SEC
About The Position
The Manager Field Operations leads service delivery to national network and customers, as well as enterprise business products and services. The role oversees a team of inside-plant (ISP) and outside-plant (OSP) technicians, working independently on day-to-day operations and coordinating results across organizations with both direct and indirect reporting structures. It also involves participation in community organizations that help strengthen communities and the Lumen brand. The manager is accountable for the ongoing management of the fiber-optic plant and its network equipment, including DWDM, Ethernet, IP, VoIP, and SONET technologies. The position oversees installation, operations, and maintenance at company-operated and customer-operated facilities, while coordinating with internal teams, contractors, customers, and NOC organizations to test, activate, and use network elements. The manager monitors operational performance, manages employees and vendors, develops staff, supports compliance, and improves processes to promote efficiency and network reliability. The position reports to the Director of Operations.
Requirements
- Bachelor’s degree or equivalent education and experience.
- Typically 5–7 years of related experience.
- Strong oral and written communication skills, including the ability to deliver presentations to executive-level audiences and clearly articulate a position.
- Strong organizational, time-management, and analytical skills.
- Ability to analyze and manage financial data and capital and expense budgets.
- Ability to manage multiple projects and competing priorities while making timely decisions.
- Ability to build group commitment to company goals and objectives.
- Comfort working in a fast-paced, results-driven organization.
- Demonstrated leadership and coaching skills acquired through supervisory or managerial experience.
- Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
- Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
- Ability to travel as required.
- Valid driver’s license.
- Availability 7/24 to support network emergencies.
Nice To Haves
- Two or more years of previous manager-level leadership experience is preferred.
Responsibilities
- Manage the fiber-optic plant and the electronic network elements connected to it, including multiple equipment types, technologies, and manufacturers.
- Oversee installation, operations, and maintenance of network equipment at company-operated and customer-operated facilities.
- Coordinate with internal teams, contractors, customers, and NOC organizations to test, activate, insert, and use network elements.
- Ensure the team completes daily provisioning, maintenance, mark-and-locate, preventive maintenance, and change-management or grooming tasks efficiently and meets operational metrics.
- Analyze performance data to identify trends.
- Build and maintain productive working relationships with internal personnel and external contacts to resolve issues correctly and promptly.
- Manage employees, contractors, and vendors to complete projects efficiently and on time.
- Validate direct reports’ time reporting for accuracy.
- Guide direct reports through company and organizational transitions.
- Ensure staff have the resources and skills required to support work initiatives.
- Enforce standards, policies, and processes to support compliance.
- Provide leadership and motivation to team members.
- Set and monitor direct-report performance objectives aligned with organizational goals, and coach employees toward achieving them.
- Determine training needs and support employee development through individual development plans, peer training, and internal and external training resources.
- Improve departmental processes by engaging intra- and interdepartmental resources to increase efficiency and network reliability.
- Complete special projects and other assigned duties.
- Travel as required and remain available 7/24 to support network emergencies.
Benefits
- Broad range of health, life, and voluntary lifestyle benefits and other perks supporting physical, mental, emotional, and financial wellbeing.
- Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
