Mgr, Field Service
About The Position
The Field Service Manager directs the coordination of technical and administrative support activities at client sites, including installation, repair, preventive maintenance, and engineering change upgrades. The role ensures adequate records and systems are maintained, schedules personnel responding to critical situations, and communicates with design management and specialists to resolve technical problems or bring them to the design department’s attention. The manager selects, develops, and evaluates personnel to support efficient operation of the function. The role is part of Lam Research’s Customer Support Business Group, which enables customers with customer support throughout the equipment lifecycle and works to improve installed-base performance, productivity, safety, and quality while delivering service and lifecycle solutions.
Requirements
- Bachelor’s degree or equivalent.
- 4–6 years of supervisory experience.
Responsibilities
- Direct the coordination of technical and administrative support activities at client sites, including installation, repair, preventive maintenance, and engineering change upgrades.
- Ensure adequate records and systems are maintained.
- Schedule personnel responding to critical situations.
- Maintain communication with design management and specialists to resolve technical problems or bring them to the design department’s attention.
- Select, develop, and evaluate personnel to ensure efficient operation of the function.
Benefits
- Lam offers a comprehensive set of benefits; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
