Mgr, Field Service

Lam Research•Albany, NY

22h

About The Position

The Field Service Manager directs the coordination of technical and administrative support activities at client sites, including installation, repair, preventive maintenance, and engineering change upgrades. The role ensures adequate records and systems are maintained, schedules personnel responding to critical situations, and communicates with design management and specialists to resolve technical problems or bring them to the design department’s attention. The manager selects, develops, and evaluates personnel to support efficient function operations. The role is part of the Customer Support Business Group, which provides customer support across the customer lifecycle and delivers service and lifecycle solutions for critical equipment and processes.

Requirements

Bachelor's degree or equivalent.
4–6 years of supervisory experience.

Responsibilities

Direct the coordination of technical and administrative support activities at client sites, including installation, repair, preventive maintenance, and engineering change upgrades.
Ensure adequate records and systems are maintained.
Schedule personnel responding to critical situations.
Communicate with design management and specialists to resolve technical problems or bring problems to the design department’s attention.
Select, develop, and evaluate personnel to ensure efficient operation of the function.