Mgr, Area Service
About The Position
This position ensures that specific operating objectives are met through practical management of electric distribution facilities and the design and construction of electric distribution facilities, with a major emphasis on courteous, reliable, quality customer service. The role oversees business office activities in conjunction with appropriate Customer Service organization leadership and represents the company positively in the communities served. The position directs construction, operations, maintenance, and trouble-response personnel; ensures appropriate resources are available; maintains system reliability and safety; and monitors compliance. It also represents the company as a front-line executive, communicates company messaging and direction, and supports a culture of mutual respect and accountability. The role may require on-call availability at night or on weekends and work outside normal business hours.
Requirements
- Bachelor’s degree from an accredited school, or journeyman lineman certification and five years of related experience, including at least two years managing teams or leading work groups.
- If the candidate has neither a bachelor’s degree nor a journeyman lineman certificate, nine years of experience are required, including at least four years managing teams or leading work groups.
- Knowledge of power-line construction, operating, and maintenance practices.
- Knowledge of federal, state, and local safety and compliance regulations affecting distribution operations.
- Knowledge of customer-service business practices, policies, and procedures.
- Analytical, interpersonal, customer-service, and communication skills.
- Leadership, problem-solving, conflict-resolution, and labor-management skills.
- Ability to manage a 24x7 operations organization, often remotely located.
- Ability to use PCs and word-processing, spreadsheet, and database software.
- Ability to bend, stoop, reach, or stand for extended periods.
- May be required to work outside normal business hours and be on call at night or on weekends.
- Applicants must not require immigration sponsorship now or in the future to work in the United States.
- Must be able to perform the essential functions of the position, with or without an accommodation.
Responsibilities
- Organize and direct construction, operating and maintenance, and trouble-response personnel to ensure timely construction and continuity and reliability of electric service.
- Ensure appropriate equipment, materials, and other resources are available for construction, operation, and maintenance of electric distribution systems.
- Direct safety programs in accordance with company rules and procedures and local, state, and federal regulations; maintain public and employee safety and assume an environmental leadership role.
- Maintain electric-system reliability and quality of service for existing customers within budget constraints by implementing and managing facilities maintenance programs.
- Prepare and maintain records and reports for district reference, budgeting, claims, and other company departments.
- Ensure the safety, integrity, and availability of the electric system through safe operation by providing controlling party functions.
- Represent the company as a front-line executive, deliver company messaging, develop company culture, and drive company direction with employees.
- Maintain a culture of mutual respect and hold employees accountable to safety requirements and company rules and policies.
- Monitor and enforce compliance requirements for the area of responsibility.
- Know and follow all compliance requirements, policies, codes, and regulations applicable to the position and company.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
