Mgr, Area Service

Berkshire Hathaway Energy•Carson City, NV

10d

About The Position

This position ensures that specific operating objectives are met through practical management of electric distribution facilities and the design and construction of electric distribution facilities, with a major emphasis on courteous, reliable, quality customer service. The role oversees business office activities in conjunction with appropriate Customer Service leadership and represents the company in the communities it serves. The position directs construction, operations, maintenance, and trouble-response personnel; ensures resources are available; maintains system reliability and safety; and manages facilities maintenance within budget constraints. It also serves as a front-line leadership role, communicating company direction, developing company culture, and maintaining employee accountability and compliance. The position may require on-call availability at night or on weekends.

Requirements

Bachelor’s degree from an accredited school, or journeyman lineman certification and five years of related experience, including at least two years managing teams or leading work groups.
Candidates without a bachelor’s degree or journeyman lineman certification must have nine years of experience, including at least four years managing teams or leading work groups.
Demonstrated knowledge of power line construction, operating, and maintenance practices.
Demonstrated knowledge of federal, state, and local safety and compliance regulations affecting distribution operations.
Demonstrated knowledge of customer service business practices, policies, and procedures.
Demonstrated analytical, interpersonal, customer service, and communication skills.
Demonstrated leadership, problem-solving, conflict-resolution, and labor-management skills.
Demonstrated ability to manage a 24x7 operations organization, often with remotely located personnel.
Ability to use PCs and word-processing, spreadsheet, and database software.
Must be able to work in the United States without current or future immigration sponsorship.

Responsibilities

Organize and direct construction, operating and maintenance, and trouble-response personnel to support timely construction and continuity and reliability of electric service.
Ensure appropriate equipment, materials, and other resources are available for electric distribution system construction, operation, and maintenance.
Direct safety programs in accordance with company rules, practices, procedures, and applicable regulations; maintain public and employee safety and assume an environmental leadership role.
Maintain electric system reliability and quality of service to existing customers within budget constraints through facilities maintenance programs.
Prepare and maintain records and reports for district reference, budgeting, claims, and other company departments.
Perform controlling-party functions to support the safe operation, safety, integrity, and availability of the electric system.
Represent the company as a front-line executive by delivering company messaging, developing company culture, and driving company direction with employees.
Promote mutual respect and hold employees accountable to safety requirements and company rules and policies.
Monitor and enforce compliance requirements for the area of responsibility.
Know and follow applicable compliance requirements, policies, codes, and regulations.
Perform related duties as assigned.
Provide on-call support for front-line operations on nights or weekends when required.