Metro General Manager MGM-Security

Johnson Controls•Huntington Beach, CA

10d

About The Position

Johnson Controls is seeking a Metro General Manager to lead a large-scale Security systems, service, and sales business in a metropolitan market. The role is responsible for overall business performance across sales, operations, service, and project delivery, including growth, profitability, customer satisfaction, and employee engagement. The General Manager will translate enterprise strategy into local market execution, develop leaders, and strengthen strategic customer relationships. The position owns the assigned business’s P&L, budgeting, forecasting, and resource planning. It drives revenue growth, margin performance, operational efficiency, disciplined delivery, and customer outcomes. The role also champions safety, compliance, quality, accountability, and continuous improvement while fostering a high-performing, inclusive culture.

Requirements

Bachelor's degree in Business, Engineering, Operations Management, or a related field.
10+ years of progressive leadership experience in Security systems and services, building automation, controls, mechanical services, construction services, industrial services, or a related technical industry.
Significant experience leading geographically dispersed teams and large operational organizations.
Proven success managing a substantial P&L and delivering sustainable business growth.
Demonstrated strength in strategic planning, operational leadership, and financial management.
Experience leading sales, operations, service, and project execution functions.
Strong executive presence and ability to influence customers, employees, and senior leadership.
Excellent communication, coaching, and relationship-building skills.

Nice To Haves

MBA or advanced business degree.
Experience leading large-scale field operations within Security systems, controls, building systems, or related industrial businesses.
Experience driving organizational transformation and change management initiatives.
Experience building leadership pipelines and developing future leaders.
Familiarity with multi-site market operations and complex customer portfolios.

Responsibilities

Lead the metro business with accountability for growth, execution, profitability, and customer experience.
Develop and execute local market strategies aligned with Johnson Controls growth objectives.
Own P&L management, budgeting, forecasting, and resource planning for the assigned business.
Drive revenue growth, margin performance, and operational efficiency across sales, service, and project delivery.
Lead and coach cross-functional sales, operations, service, and project management leaders.
Build executive-level relationships with customers, partners, and stakeholders to strengthen retention and expand business opportunities.
Support disciplined service delivery, project execution, inventory management, and cost control.
Assess market trends, customer needs, and competitive dynamics to guide business decisions.
Develop future leaders, strengthen succession plans, and foster a high-performing, inclusive culture.
Champion safety, compliance, and quality standards across business activities.
Set priorities, track performance against plan, and act quickly to address risks in safety, service, quality, and financial results.
Use business reviews, root-cause problem solving, and continuous improvement actions to strengthen productivity, margins, and consistency.
Align sales, operations, service, and project delivery around shared goals.
Use data, market insight, and forecast discipline to balance near-term performance with long-term market growth.
Lead with transparency and coaching to support managers and frontline leaders.