Metro General Manager MGM-Security
About The Position
Johnson Controls is seeking a dynamic leader to guide a large-scale security systems, service, and sales business in a metropolitan market. The Metro General Manager owns the overall performance of a complex field organization spanning sales, operations, service, and project delivery. The role is accountable for growth, profitability, customer satisfaction, and employee engagement, while developing leaders and strengthening strategic customer relationships across the market. The position translates enterprise strategy into local market execution and leads across functions to build a culture of safety, quality, accountability, and performance. It includes responsibility for the business's P&L, budgeting, forecasting, resource planning, revenue growth, margin performance, and operational efficiency. The role also champions disciplined service delivery, project execution, inventory management, cost control, compliance, and continuous improvement.
Requirements
- Bachelor's degree in Business, Engineering, Operations Management, or a related field.
- 10+ years of progressive leadership experience in security systems and services, building automation, controls, mechanical services, construction services, industrial services, or a related technical industry.
- Significant experience leading geographically dispersed teams and large operational organizations.
- Proven success managing a substantial P&L and delivering sustainable business growth.
- Demonstrated strength in strategic planning, operational leadership, and financial management.
- Experience leading sales, operations, service, and project execution functions.
- Strong executive presence and ability to influence customers, employees, and senior leadership.
- Excellent communication, coaching, and relationship-building skills.
Nice To Haves
- MBA or advanced business degree.
- Experience leading large-scale field operations within security systems, controls, building systems, or related industrial businesses.
- Experience driving organizational transformation and change management initiatives.
- Experience building leadership pipelines and developing future leaders.
- Familiarity with multi-site market operations and complex customer portfolios.
Responsibilities
- Lead the metro business with accountability for growth, execution, profitability, and customer experience.
- Develop and execute local market strategies aligned with Johnson Controls growth objectives.
- Own P&L, budgeting, forecasting, and resource planning for the assigned business.
- Drive revenue growth, margin performance, and operational efficiency across sales, service, and project delivery.
- Lead and coach cross-functional teams, including sales, operations, service, and project management leaders.
- Build executive-level relationships with key customers, partners, and stakeholders to strengthen retention and expand business opportunities.
- Support disciplined service delivery, project execution, inventory management, and cost control.
- Identify market trends, customer needs, and competitive dynamics to guide business decisions.
- Develop future leaders, strengthen succession plans, and foster a high-performing, inclusive culture.
- Champion safety, compliance, and quality standards across business activities.
- Set clear priorities, track performance against plans, and address risks in safety, service, quality, and financial results.
- Understand customer expectations, field execution realities, and operational barriers that may affect delivery or customer experience.
- Conduct business reviews, use root-cause problem solving, and implement continuous improvement actions to strengthen productivity, margins, and consistency.
- Align sales, operations, service, and project delivery around shared goals and build trust across the organization.
- Use data, market insight, and forecast discipline to balance near-term performance with long-term market growth.
- Lead with transparency and coaching so managers and frontline leaders have clarity and support.
- Maintain a strong safety mindset and operational rigor in customer interactions, project milestones, and service commitments.
Benefits
- Competitive bonus plan based on individual, group, and corporate performance.
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
