Assistant Security Manager - MGM Springfield
About The Position
The Assistant Security Manager plays a leadership role in creating a safe, secure, and welcoming environment for guests and employees at MGM Springfield. The role leads and supports security team members, oversees daily shift operations, and helps ensure compliance with company policies, safety standards, and regulatory requirements. The position manages security officers, department operations, and support staff, including staffing, scheduling, training, evaluating, coaching, and discipline. It also oversees guest and employee safety, coordinates with outside agencies during security incidents, assists with and supervises onsite investigations, supports security-related processing, responds to guest concerns and emergencies, and documents incidents for appropriate escalation and resolution.
Requirements
- High school diploma or GED.
- 2 or more years of prior relevant experience.
Nice To Haves
- Direct security experience in a similar resort or casino environment.
- Law enforcement experience.
- Military experience.
Responsibilities
- Manage security officers, department operations, and support staff, including interviewing, hiring, scheduling, implementing approved procedures, training and evaluating officers, enforcing policies, administering discipline and coaching, and directing work assignments and station coverage.
- Promote and oversee guest and employee safety by implementing and enforcing state, local, regulatory, and company policies and procedures.
- Act as a liaison with appropriate outside agencies during security incidents.
- Assist management with onsite investigations and coordinate and supervise onsite investigations as necessary.
- Monitor and support security-related processing.
- Address guest questions and concerns promptly, personally or by contacting the appropriate department or management member for assistance.
- Respond to guest and employee emergencies and reported threats, document incidents, and ensure appropriate escalation for reporting and resolution.
Benefits
- Programs supporting mental and physical wellness.
- Discounts on hotel stays, dining, retail, entertainment, and partner offerings.
- Free meals in the employee dining room.
- Free parking on or off shift.
- Healthcare, financial support, and time-off options.
- Career development programs, networking events, and community volunteer opportunities.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- 401(k) plans.
- Time-off plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
