Slots Manager - MGM Springfield

MGM Resorts International • Springfield, MO

1d • $60,700 - $80,900 • Onsite

About The Position

The Slots Manager oversees day-to-day slot operations, team performance, guest service, and protection of company assets. The role provides hands-on leadership in a fast-paced gaming environment, supporting shift leadership while modeling service standards and regulatory responsibility on the casino floor. The manager coaches and develops employees, manages compliance, resolves guest and employee issues, and helps ensure departmental standards and goals are met. The position is based at MGM Springfield in Springfield, Massachusetts.

Requirements

• High school diploma or GED.
• At least 2 years of prior relevant experience in a customer service environment.
• Able and willing to work full-time overnight shifts, either 7 p.m.–3 a.m. or 11 p.m.–7 a.m., including weekends and holidays.

Nice To Haves

• Prior management experience.

Responsibilities

• Engage employees, foster a positive work environment, address employee concerns, and retain top performers.
• Communicate with employees, share information, listen to feedback, and role-model S.H.O.W. standards.
• Develop and mentor hourly employees to support their career goals and ensure departmental standards and goals are understood and met.
• Deliver guest service consistent with company and property core service standards.
• Manage team expectations and ensure compliance with departmental and company policies.
• Provide staff instruction and training and implement service and other company programs.
• Research and resolve guest and employee issues effectively and professionally.
• Manage, organize, and complete assigned projects accurately and within established deadlines.
• Delegate duties and tasks to employees using SHOW as the basis for guest engagement.
• Maintain and account for company equipment inventory and sensitive keys during the shift.
• Protect the confidentiality of company files and documents under immediate control.
• Assist the Shift Manager with human resource responsibilities, including training, issuing discipline, and documenting actions taken for assigned staff.

Benefits

• Wellness programs supporting mental and physical health.
• Discounts on hotel stays, dining, retail, entertainment, and partner offerings.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Medical, dental, vision, and life insurance.
• 401(k) plan.
• Time-off plans.
• Career development programs, networking events, and community volunteer opportunities.
• Eligible to participate in the Company’s incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED