Metro General Manager (MGM) - Fire

Johnson Controls•Phoenix, AZ

13d•$145,400 - $225,000

About The Position

Johnson Controls is seeking a dynamic leader to guide a large-scale Fire systems, service, and sales business in a metropolitan market. The Metro General Manager owns the overall performance of a complex field organization spanning sales, operations, service, and project delivery. The role is accountable for growth, profitability, customer satisfaction, and employee engagement, while developing leaders and strengthening strategic customer relationships across the market. The successful candidate will translate enterprise strategy into local market execution, lead across functions, and foster a culture of safety, quality, accountability, and performance. The position includes responsibility for the business’s P&L, budgeting, forecasting, resource planning, customer experience, operational efficiency, and sustainable growth. The posting lists a hiring salary range of $180,000–$225,000, and later lists $145,400–$180,000. Salary is determined by factors including education, experience, skills, internal equity, and market data. The role offers a competitive bonus plan based on individual, group, and corporate performance, as well as a competitive benefits package. Johnson Controls may use technology-assisted tools, including AI, to help identify and evaluate candidates; hiring decisions are made by human reviewers. Johnson Controls is an equal opportunity employer.

Requirements

Bachelor's degree in Business, Engineering, Operations Management, or a related field.
10 or more years of progressive leadership experience in Fire systems and services, building automation, controls, mechanical services, construction services, industrial services, or a related technical industry.
Significant experience leading geographically dispersed teams and large operational organizations.
Proven success managing a substantial P&L and delivering sustainable business growth.
Demonstrated strength in strategic planning, operational leadership, and financial management.
Experience leading sales, operations, service, and project execution functions.
Strong executive presence and ability to influence customers, employees, and senior leadership.
Excellent communication, coaching, and relationship-building skills.

Nice To Haves

MBA or advanced business degree.
Experience leading large-scale field operations within Fire systems, controls, building systems, or related industrial businesses.
Experience driving organizational transformation and change management initiatives.
Experience building leadership pipelines and developing future leaders.
Familiarity with multi-site market operations and complex customer portfolios.

Responsibilities

Lead the metro Fire business, with accountability for growth, execution, profitability, and customer experience.
Develop and execute local market strategies aligned with Johnson Controls growth objectives.
Own P&L management, budgeting, forecasting, and resource planning for the assigned business.
Drive revenue growth, margin performance, and operational efficiency across sales, service, and project delivery.
Lead and coach cross-functional teams, including sales, operations, service, and project management leaders.
Build executive-level relationships with key customers, partners, and stakeholders to strengthen retention and expand business opportunities.
Support disciplined service delivery, project execution, inventory management, and cost control.
Identify market trends, customer needs, and competitive dynamics to guide business decisions.
Develop future leaders, strengthen succession plans, and foster a high-performing, inclusive culture.
Champion safety, compliance, and quality standards across business activities.
Set priorities, track performance against plans, and act quickly to address risks in safety, service, quality, and financial results.
Understand customer expectations, field execution realities, and operational barriers that can affect delivery or customer experience.
Conduct candid business reviews, solve root causes, and implement continuous improvement actions to strengthen productivity, margins, and consistency.
Align sales, operations, service, and project delivery around shared goals and build trust across functions and organizational levels.
Use data, market insight, and forecast discipline to balance near-term performance with long-term market growth.
Lead transparently and coach managers and frontline leaders.
Maintain a strong safety mindset and operational rigor in customer interactions, project milestones, and service commitments.