Meta Lab Assistant Store Manager

Channel Partner Solutions. • Columbus, OH

8d • Onsite

About The Position

The Meta Lab Assistant Store Manager supports the Store Manager in developing a high-performing retail team and keeping daily operations running smoothly at the Westfield UTC location. The role helps maintain an organized, welcoming, customer-ready store and supports hands-on demonstrations of Meta Smart Glasses and Quest mixed-reality products, creating engaging in-store experiences that bring the Meta brand to life.

The Assistant Store Manager manages store operations, develops strategies to improve operational processes, partners with Meta’s tech team to maintain customer experiences, and supports team performance management. This person serves as the lead when the Store Director is not present and develops expertise in the products sold in the store.

The position pays $75,000–$82,000 per year. The role requires flexible availability and the ability to be on call as needed. Physical duties include talking with customers, standing, walking, conducting product demonstrations, repetitive use of hands, arms, and legs, grasping, and lifting or carrying items. Employees should be comfortable working in varied lighting, including occasional flashing or contrasting light patterns.

Requirements

• High school diploma or equivalent.
• At least 3 years of retail management experience.
• At least 3 years of customer-facing retail experience.
• Strong interpersonal communication skills, including written, verbal, soft skills, and conflict resolution.
• Ability to build and foster business relationships at multiple levels independently.
• Ability to show patience and tact and remain calm under pressure.
• High initiative and self-motivation, with a continued drive to learn.
• Strong time-management and organizational skills.
• Good judgment in analyzing information, strategic and critical thinking, and decision-making.
• Fluency with Google Workspace Suite and Office 365, including Outlook, Excel, and PowerPoint.
• Flexible availability and ability to be on call as needed.
• Ability to perform customer engagement and product demonstrations while talking, standing, walking, and using hands, arms, and legs repetitively, including grasping.
• Ability to frequently lift and carry up to 25 pounds and occasionally lift and carry up to 50 pounds.
• Continuous hand/eye coordination and fine manipulation.
• Ability to work comfortably with varied lighting conditions, including occasional flashing or contrasting light patterns.

Responsibilities

• Manage overall location operations, including opening and closing, inventory management, logistics, retail technology, point of sale, cash handling, and daily and weekly operational performance reports.
• Develop and execute operational strategies to streamline processes within the retail store.
• Partner with Meta’s tech team on site to ensure customer experiences are working correctly and maintained.
• Support the Retail Manager in managing team performance.
• Serve as the lead person when the Store Director is not present.
• Develop expertise in the client’s products sold in the retail store.
• Perform other tasks as assigned by management.
• Support hands-on customer demonstrations of wearable and mixed-reality products.

Benefits

• Biweekly pay
• Retention bonus
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED