Meta Lab Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in developing a high-performing retail team and keeping daily operations running smoothly at Meta Lab Retail’s Westfield UTC location. The role focuses on solving problems, clear communication, maintaining an organized and welcoming customer-ready space, coaching the team, and improving processes and performance. The Assistant Store Manager also supports interactive demonstrations of Meta Smart Glasses and Quest mixed-reality products to create engaging in-store customer experiences. The position manages location operations such as opening and closing, inventory, logistics, retail technology, point of sale, cash handling, and daily and weekly operational reporting. It partners with Meta’s technology team to keep customer experiences working correctly, supports team performance management, and serves as the lead when the Store Director is absent. The role requires retail management and customer-facing experience, flexible availability, and the ability to perform the listed physical duties.
Requirements
- High school diploma or equivalent.
- At least 3 years of retail management experience.
- At least 3 years of customer-facing retail experience.
- Exemplary interpersonal communication skills, including soft, written, and verbal communication and conflict resolution.
- Ability to build and foster business relationships at multiple levels and work independently.
- Ability to show patience and tact and remain calm under pressure.
- High initiative and self-motivation, with a continued drive to learn.
- Strong time management and organizational skills.
- Ability to use good judgment in analyzing information, strategic and critical thinking, and decision-making.
- Fluency in Google Workspace Suite and Office 365, including Outlook, Excel, and PowerPoint.
- Flexible availability and ability to be on call as needed.
- Ability to talk, stand, walk, and conduct product demonstrations; repeatedly use hands, arms, and legs; and grasp objects.
- Ability to frequently lift and carry up to 25 pounds and occasionally lift and carry up to 50 pounds.
- Continuous hand-eye coordination and fine manipulation.
- Ability to work comfortably in varied lighting conditions, including occasional flashing or contrasting light patterns.
Responsibilities
- Manage overall location operations, including opening and closing, inventory management, logistics, retail technology, point of sale, cash handling, and daily and weekly operational performance reports.
- Develop and execute operational strategies to streamline processes in the retail store.
- Partner on site with Meta’s technology team to ensure customer experiences are functioning correctly and maintained.
- Support the Retail Manager in team performance management.
- Serve as the lead person when the Store Director is not present.
- Become an expert in the client’s industry-leading products sold in the retail store.
- Engage customers and conduct product demonstrations.
- Perform other tasks as assigned by management.
Benefits
- Biweekly pay plus retention bonus
- Health and wellness benefits plans
- Paid time off and holidays
- 401(k) with employer matching
- Paid training
- Employee discounts
- Referral bonus
- Flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
