Meta Lab Assistant Store Manager
About The Position
Meta Lab Retail is transforming how people connect with technology in high-traffic, premium shopping environments. The Assistant Store Manager partners closely with the Store Manager to support and develop a high-performing retail team and keep daily operations running smoothly. The role helps coach the team, maintain operational flow, improve processes and performance, and support hands-on demonstrations of wearable and mixed-reality products that bring the Meta brand to life in an engaging in-store experience at Westfield UTC. The position manages the location’s operations, including opening and closing, inventory, logistics, retail technology, point of sale, cash handling, and operational reporting. It also supports team performance management and serves as the lead person when the Store Director is not present. The role requires expertise in the client’s products and partnership with Meta’s technology team to ensure customer experiences function correctly and are maintained.
Requirements
- High school diploma or equivalent.
- At least 3 years of retail management experience.
- At least 3 years of customer-facing retail experience.
- Exemplary interpersonal communication skills, including soft, written, and verbal communication and conflict resolution.
- Ability to build and foster business relationships at multiple levels and work independently.
- Ability to show patience and tact and remain calm under pressure.
- High initiative and self-motivation, with a continued drive to learn.
- Strong time-management and organizational skills.
- Good judgment in analyzing information, strategic and critical thinking, and decision-making.
- Fluency in Google Workspace Suite and Office 365, including Outlook, Excel, and PowerPoint.
- Flexible availability and ability to be on call as needed.
- Ability to engage with customers while talking, standing, walking, and conducting product demonstrations, with repetitive use of hands, arms, and legs and grasping.
- Ability to frequently lift and carry up to 25 pounds and occasionally lift and carry up to 50 pounds.
- Continuous hand-eye coordination and fine manipulation.
- Ability to work comfortably with varied lighting, including occasional flashing or contrasting light patterns.
Responsibilities
- Manage overall location operations, including opening and closing, inventory management, logistics, retail technology, point of sale, cash handling, and daily and weekly operational performance reports.
- Develop and execute operational strategies to streamline processes within the retail store.
- Partner with Meta’s technology team on site to ensure customer experiences are working correctly and maintained.
- Support the Retail Manager in managing team performance.
- Serve as the lead person when the Store Director is not present.
- Become an expert in the client’s products sold in the retail store.
- Support hands-on product demonstrations and customer experiences.
- Perform other tasks as assigned by management.
Benefits
- Biweekly pay plus retention bonus
- Health and wellness benefits plans
- Paid time off and holidays
- 401(k) with employer matching
- Paid training
- Employee discounts
- Referral bonus
- Flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
