Merchant Services Relationship Manager - Executive Director

JPMorgan Chase & Co. • Plano, TX

2d • $152,000 - $260,000

About The Position

As a Merchant Services Relationship Manager - Executive Director in Merchant Services, you will lead a team of relationship managers who each own a portfolio of large corporate clients. You will set direction, coach performance, and help your team deliver strong client outcomes and retention. You will drive payments optimization strategies and partner across stakeholder groups to support business growth. You will contribute to a culture of collaboration, accountability, and continuous improvement.

This leadership role involves supporting complex merchant relationships, shaping client strategy, developing talent, and delivering measurable outcomes. It offers opportunities to partner broadly across the firm and influence how services are delivered to clients.

Requirements

• 8+ years of experience in relationship management or sales, with an emphasis on contract negotiation and team leadership.
• Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.
• Strategic thinking and execution skills, including experience managing complex projects and portfolios.
• Experience supporting senior client stakeholders within large, complex organizations.
• Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups.
• In-depth knowledge of payment processing, acquiring, and/or merchant services.
• Proficiency with common business software, including word processing, spreadsheets, and databases.
• Exceptional verbal and written communication skills, including the ability to convey complex information clearly and persuasively.
• Strong time-management skills and ability to manage multiple tasks, prioritize effectively, and meet dynamic deadlines.
• Active engagement in recognized payments and treasury industry associations.
• Willingness and ability to travel nationally up to 30% annually.

Nice To Haves

• Master of Business Administration (MBA).
• Expertise in specialized industries such as financial institutions, financial technology, billers, and other payments industry verticals.

Responsibilities

• Lead, mentor, and develop a team of relationship managers responsible for individual client portfolios.
• Set performance expectations, provide regular feedback, and support professional development.
• Oversee team portfolio management, accurate reporting, database maintenance, and achievement of business objectives.
• Foster collaboration and knowledge sharing within the team and across partner groups.
• Support relationship managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers.
• Identify opportunities for cross-team collaboration and process improvement to contribute to strategic direction.
• Partner with internal departments and business partners to deliver high-quality client support and coordinated account management.
• Champion process improvements and new product offerings in support of team and organizational goals.
• Ensure the team has current industry knowledge and educational resources to stay ahead of trends and deliver client value.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed