Relationship Manager - Merchant Services
About The Position
Deluxe is seeking a dynamic, results-focused Relationship Manager to support and grow its existing partner portfolio. Based onsite in Rosemont, Illinois, this sales-focused position combines partner relationship management with proactive business development. The role works closely with partners to strengthen relationships, identify opportunities, and increase production, while also involving outbound prospecting, cold calling businesses, engaging prospective merchants, and qualifying opportunities for payment solutions. The position offers potential career growth into a full sales representative role.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
Nice To Haves
- At least 2 years of experience in relationship management, account coordination, training, teaching, or customer-facing roles.
- Ability to build trust and communicate clearly with a wide range of audiences, including external partners and internal teams.
- Comfort presenting and delivering information in one-on-one and group settings.
- Strong interpersonal and problem-solving skills, with a passion for helping others succeed.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite or Google Workspace.
- Willingness to learn new technologies and platforms, such as CRM systems, POS software, and fintech tools.
- Strong organizational and time-management skills, with a self-directed work ethic.
- Previous experience in sales, education, hospitality, or customer service.
Responsibilities
- Make proactive outbound calls, including cold calls, to businesses and prospective merchants to identify and qualify potential sales opportunities.
- Engage prospective merchants to understand their business needs, assess fit, and identify opportunities for Celero’s payment solutions.
- Build and strengthen relationships with Celero’s partners and maximize their sales potential.
- Design and implement strategies to enhance partner production in alignment with company objectives.
- Provide actionable insights and guidance to help partners drive revenue growth.
- Conduct regular performance reviews to celebrate successes and identify areas for improvement.
- Collaborate with internal teams, including marketing and operations, to deliver seamless partner support.
- Share sales performance updates, forecasts, and partner engagement metrics with senior leadership.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Paid time off, volunteer time off, and holidays.
- Employer-matched retirement plan.
- Employee stock purchase plan.
- Short-term and long-term disability.
- Infertility treatment, adoption, and surrogacy assistance.
- Tuition reimbursement.
- Commission or an annual performance incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
