Merchant Services Relationship Manager - Vice President

JPMorganChase • Plano, TX

1d

About The Position

As a Relationship Manager within the Technology sector in Merchant Services, you will manage a select portfolio of global large corporate clients. You will collaborate closely with the firm-wide bank coverage team and JPMorgan Payments Treasury Services, maintaining relationships with key decision-makers and influencers. You will work toward Merchant Services profitability goals through strategic client management, re-contracting existing business, and identifying, pursuing, and acquiring additional business within your portfolio. The role focuses on consultative selling, trusted client partnerships, and delivering practical solutions to meet complex payment needs.

Requirements

• At least 8 years of experience in strategic relationship management and/or business development in the payments industry.
• Contract negotiation experience.
• Senior sales and account executive management experience.
• Demonstrated ability to grow and expand relationships with Fortune 500-caliber clients.
• Comfort and experience working with C-suite client stakeholders.
• A track record of collaboration across multifaceted financial institutions or similar institutions, especially with relationship bankers, product, service, and operations partners.
• Ability to work across internal teams and with external clients.
• Strong presentation skills.
• Strong verbal and written communication skills, including executive-level presentation experience.
• Ability to travel as required.

Nice To Haves

• Technology-related experience.
• Master’s in Business Administration.
• Expertise in Buy Now Pay Later (BNPL) and experience working with at-scale Payment Service Providers (PSPs).

Responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins, by maintaining and growing existing relationships, identifying incremental business, and maintaining high client satisfaction.
• Execute sales and support strategies with other lines of business, including the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX, and Card Services, to optimize product and service delivery.
• Serve as a principal point of contact to internal partners and as Merchant Services’ primary contact for the client relationship.
• Build and maintain internal partnerships with JPMorganChase coverage teams through ongoing collaboration and communication.
• Implement and support ongoing client strategy and coordinate cross-sell opportunities with other parts of JPMorgan Payments and Treasury Services.
• Understand client needs using a strategic, consultative selling approach; cultivate payments optimization strategies and recommend appropriate product solutions.
• Prepare and deliver quarterly business reviews and analysis for strategic client relationships, and provide financial and market analysis to support proposals to expand business.
• Participate in external industry conferences to maintain JPMorgan’s market visibility within the identified market segment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed