Relationship Manager-Payments-Vice President

JPMorgan Chase & Co. • Tempe, AZ

19h

About The Position

As a Relationship Manager within Merchant Services, you will manage a select portfolio of Middle Market clients and work closely with firm-wide bank coverage teams, including JPMorgan Payments Treasury Services. You will maintain strong relationships with key client decision-makers and influencers and contribute to Merchant Services’ profitability goals through strategic client management, re-contracting existing business, and identifying, pursuing, and acquiring incremental business within your portfolio.

Merchant Services is JPMorgan Chase’s global payment processing business, processing more than $2.2 trillion in annual transaction volume. It provides payment, fraud, and data-security services to companies of all sizes and is undertaking a multi-year international expansion and platform modernization. J.P. Morgan Payments enables organizations to execute transactions efficiently and securely, operating in more than 160 countries and handling over 120 currencies.

Requirements

• At least 8 years of experience in strategic relationship management, business development, or technology-related work.
• Demonstrated ability to grow and expand relationships with Fortune 500-caliber clients.
• Experience and comfort working with C-suite client stakeholders.
• Experience collaborating across multifaceted financial institutions or similar organizations, particularly with relationship bankers and product, service, and operations partners.
• Demonstrated ability to work across cultures with internal teams and external clients.
• Exceptional relationship management, presentation, verbal communication, and written communication skills.

Nice To Haves

• Bachelor’s degree or equivalent experience; an MBA is desired.
• Expertise in specialized industries, including other financial institutions, fintech, billers, major or specialty retail, and vertical knowledge within the payments industry.

Responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins, by growing existing relationships, identifying incremental business, and maintaining high client satisfaction.
• Execute sales and support strategies with other lines of business, including the Commercial Bank, JPMorgan Payments Treasury Services, FX, and Card Services, to optimize product and service delivery.
• Serve as a principal point of contact to internal partners and the primary Merchant Services contact for client relationships.
• Implement and support ongoing client strategy and coordinate cross-sell opportunities with other parts of JPMorgan Payments Treasury Services.
• Understand client needs through strategic, consultative selling; cultivate payment optimization strategies, recommend appropriate product solutions, and grow the business.
• Prepare and deliver quarterly business reviews and analyses of strategic client relationships, and provide financial and market analysis to support proposals to expand business.
• Participate in external industry conferences to support JPMorgan’s market visibility in the identified segment.

Benefits

• Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Reasonable accommodations for religious practices and beliefs, and mental health or physical disability needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed