Relationship Manager-Payments-Vice President
About The Position
Merchant Services is the global payment processing business for JPMorgan Chase & Co., processing over $2.2 trillion in annual transaction volume. It provides payment, fraud, and data security services to companies of all sizes and is pursuing multi-year international expansion and platform modernization. As a Relationship Manager within Merchant Services, you will manage a select portfolio of Middle Market clients and work closely with firm-wide bank coverage teams, including JPMorgan Payments Treasury Services. You will maintain relationships with key client decision-makers and influencers and meet profitability goals through strategic client management, re-contracting existing business, and identifying, pursuing, and acquiring incremental business within the portfolio.
Requirements
- At least 8 years of experience in strategic relationship management, business development, or technology-related work.
- Demonstrated ability to grow and expand relationships with Fortune 500-caliber clients.
- Experience and comfort working with C-suite client stakeholders.
- Experience collaborating across multifaceted financial institutions or similar organizations, particularly with relationship bankers and product, service, and operations partners.
- Demonstrated ability to work across cultures with internal teams and external clients.
- Exceptional relationship management, presentation, verbal communication, and written communication skills.
Nice To Haves
- Bachelor’s degree or equivalent experience; an MBA is desired.
- Expertise in specialized industries, including other financial institutions, fintech, billers, major and specialty retail, or vertical knowledge within the payments industry.
Responsibilities
- Achieve firm-wide business objectives, including the annual revenue plan at target margins, by maintaining and growing existing relationships, identifying incremental business, and maintaining high client satisfaction.
- Execute sales and support strategies with other lines of business, including the Commercial Bank, JPMorgan Payments Treasury Services, FX, and Card Services, to optimize product and service delivery.
- Serve as a principal point of contact for internal partners and the primary Merchant Services contact for the client relationship.
- Implement and support ongoing client strategy and coordinate cross-sell opportunities with other parts of JPMorgan Payments Treasury Services.
- Understand client needs using a strategic, consultative selling approach to develop payment optimization strategies, recommend appropriate product solutions, and grow the business.
- Prepare and deliver quarterly business reviews and analyses of strategic client relationships, and provide financial and market analysis to support proposals to expand business.
- Participate in external industry conferences to support JPMorgan's market visibility within the identified market segment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
