Merchant Services Relationship Manager - Vice President
About The Position
As a Relationship Manager within the Technology sector in Merchant Services, you will manage a select portfolio of global large corporate clients and collaborate closely with firm-wide bank coverage teams and JPMorgan Payments Treasury Services. You will maintain relationships with key decision-makers and influencers and work toward Merchant Services profitability goals through strategic client management, re-contracting existing business, and acquiring additional business within your portfolio. The position combines consultative selling and relationship management with cross-firm collaboration. You will help clients optimize payments, coordinate product and service delivery, support client strategy, and identify opportunities to grow business. You will also prepare and present business reviews and analysis, and represent the JPMorgan franchise at relevant industry conferences.
Requirements
- 8+ years of experience in strategic relationship management and/or business development in the Payments industry.
- Contract negotiation experience.
- Senior sales and account executive management experience.
- Demonstrated ability to grow and expand relationships with Fortune 500-caliber clients.
- Experience and comfort working with C-suite client stakeholders.
- Demonstrated track record of collaboration across multifaceted financial institutions or similar institutions, especially with relationship bankers and product, service, and operations partners.
- Demonstrated ability to work across internal teams and external clients.
- Strong presentation skills.
- Strong verbal and written communication skills, including executive-level presentation experience.
- Ability to travel as required.
Nice To Haves
- Technology-related experience.
- Master’s in Business Administration.
- Expertise in Buy Now Pay Later (BNPL) and experience working with at-scale Payment Service Providers (PSP).
Responsibilities
- Achieve firm-wide business objectives, including the annual revenue plan at target margins, by maintaining and growing existing relationships, identifying incremental business, and maintaining high client satisfaction.
- Execute sales and support strategies with other lines of business, including the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX, and Card Services, to optimize product and service delivery.
- Serve as a principal point of contact to internal partners and the primary Merchant Services contact for the client relationship.
- Build and maintain internal partnerships with JPMorganChase coverage teams through ongoing collaboration and communication.
- Implement and support ongoing client strategy and coordinate cross-sell opportunities with other parts of JPMorgan Payments and Treasury Services.
- Understand client needs using a strategic, consultative selling approach; cultivate payments optimization strategies and recommend appropriate product solutions.
- Prepare and deliver quarterly business reviews and analysis of strategic client relationships, and provide financial and market analysis to support proposals to expand business.
- Participate in external industry conferences to support market visibility for the JPMorgan franchise within the identified market segment.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
