Merchant Services Relationship Manager - Vice President
About The Position
As a Relationship Manager in Merchant Services’ Technology sector, you will manage a select portfolio of global large corporate clients. You will work closely with firm-wide bank coverage teams and JPMorgan Payments Treasury Services to maintain relationships with key decision-makers and influencers. The role focuses on achieving Merchant Services profitability goals through strategic client management, re-contracting existing business, and identifying, pursuing, and acquiring additional business within the portfolio. You will partner across the firm to deliver a seamless client experience from strategy through execution. This includes developing payments optimization strategies and product recommendations, coordinating cross-sell opportunities, and providing financial and market analysis to support proposals. The position also represents Merchant Services in client interactions and at external industry conferences.
Requirements
- 8+ years of experience in strategic relationship management and/or business development in the payments industry.
- Contract negotiation experience.
- Senior sales and account executive management experience.
- Demonstrated ability to grow and expand relationships with Fortune 500-caliber clients.
- Experience and comfort working with C-suite-level client stakeholders.
- Demonstrated collaboration across multifaceted financial institutions or similar organizations, especially with relationship bankers and product, service, and operations partners.
- Demonstrated ability to work across internal teams and with external clients.
- Strong presentation skills.
- Strong verbal and written communication skills, including executive-level presentation experience.
- Ability to travel as required.
Nice To Haves
- Technology-related experience.
- Master’s in Business Administration.
- Expertise in Buy Now Pay Later (BNPL) and experience working with at-scale Payment Service Providers (PSP).
Responsibilities
- Achieve firm-wide business objectives, including annual revenue plans at target margins, by maintaining and growing existing relationships, identifying incremental business, and maintaining high client satisfaction.
- Execute sales and support strategies with other lines of business, including the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX, and Card Services, to optimize product and service delivery.
- Serve as a principal point of contact for internal partners and the primary Merchant Services contact for the client relationship.
- Build and maintain internal partnerships with JPMorganChase coverage teams through ongoing collaboration and communication.
- Implement and support client strategy and coordinate cross-sell opportunities with other parts of JPMorgan Payments and Treasury Services.
- Understand client needs through strategic, consultative selling; cultivate payments optimization strategies and recommend appropriate product solutions.
- Prepare and deliver quarterly business reviews and relationship analyses, and provide financial and market analysis to support proposals to expand business.
- Participate in external industry conferences to promote market visibility for the JPMorgan franchise in the identified market segment.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
