Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.•Richmond, VA

5d•$16 - $17•Onsite

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service and completes merchandising, plant-service, maintenance, and safety tasks, primarily in Outside Garden. The associate works with vendors, the Merchandising Service team, the Merchandising Service Manager (MSM), and other store associates to ensure resets and displays meet Lowe’s specifications and that project needs and issues are communicated. The role includes merchandising plants according to planograms, price, and color block; maintaining signage and displays; supporting add-on sales; culling and pricing distressed plants; using power equipment to adjust fixtures and rotate stock; and documenting completed work. The associate also maintains cleanliness and safe working conditions, handles basic upkeep and packaging repairs, and reports maintenance or security concerns. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service by executing Lowe’s customer service policies, procedures, and programs.
Build vendor relationships, provide direction, and verify merchandise resets meet Lowe’s specifications.
Coordinate with the Merchandising Service team and Manager about project priorities, schedules, and needs such as materials, supplies, and time.
Assist customers with locating, demonstrating, selecting, carrying, or loading merchandise; answer questions; explain product and program information; and show sincere appreciation.
Empty plant racks onto plant tables and merchandise plants according to planogram, price, and color block.
Identify damaged or missing signage, displays, and collateral and order replacements in accordance with merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including maintaining related digital information throughout the store.
Place cross-merchandise, side-stack products, j-hooks, and gravity-feed bins appropriately to support add-on sales.
Cull and price dead or distressed plants.
Maintain communication and partnership with the MSM and red vest associates.
Communicate quality, quantity, and other needs to the Outside Garden Supervisor and MSM.
Adjust fixtures, rotate stock, and display products and support materials using power equipment as required.
Review, complete, and enter completion details for assigned service and maintenance tasks, including timing, work performed, time spent, and photographs confirming completion.
Ensure displays are safe and operational, repairing or replacing them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash; move cardboard to the bailer and plastic wrap and other debris to the compactor.
Replace light bulbs and report additional maintenance issues to the appropriate contact.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to keep Outside Garden and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and power-equipment tether lines, using spotters, and using safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.