Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers • Marlboro, NJ

2d • Onsite

About The Position

The Merchandising Service Associate - Plant Service Lead supports merchandising and maintenance activities in Outside Garden, including setting and maintaining plant displays, checking that merchandise resets meet Lowe’s specifications, and coordinating project priorities, schedules, and resource needs with the Merchandising Service team and Manager. The role primarily involves tasks without direct customer interaction, but associates are expected to assist customers when opportunities arise by answering questions and helping them locate, select, demonstrate, carry, or load merchandise and understand product information.

The associate maintains signage, displays, fixtures, stock, and work areas; documents completed service tasks; and reports quality, quantity, and maintenance issues to appropriate contacts. The position also includes operating store or power equipment as needed and following safety, security, and housekeeping procedures. Other duties may be assigned.

Requirements

• At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

• High school diploma or GED.
• At least 6 months of Lowe’s sales floor experience.
• At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
• At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

• Provide SMART customer service by following Lowe’s customer service policies, procedures, and programs.
• Build vendor relationships, provide direction, and verify merchandise resets against Lowe’s specifications.
• Coordinate project priorities, schedules, and needs with the Merchandising Service team and Manager.
• Assist customers when opportunities arise by understanding their needs and helping locate, demonstrate, select, carry, or load merchandise; answer questions and provide relevant product and program information.
• Merchandise arriving plants on plant tables according to planograms, price, and color block.
• Identify damaged or missing signage, displays, and collateral, and order replacements according to merchandising standards and planogram details.
• Update and validate wayfinding and product-location signage, including maintaining this information digitally throughout the store.
• Place cross-merchandise items, side stacks, j-hooks, and gravity-feed bins appropriately to support add-on sales.
• Assist with culling and pricing dead or distressed plants.
• Maintain communication and partnership with the MSM and red vest associates; communicate quality, quantity, and additional needs to the Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, and display products and support materials using power equipment as required and in accordance with service processes.
• Review, complete, and enter completion details for assigned service and maintenance tasks, including time spent and photographs confirming completion.
• Keep displays safe and in working order, repairing or replacing them as needed.
• Repair or seal damaged packaging and boxes, including peg-hook items.
• Remove trash and move cardboard, plastic wrap, and other debris to the designated bailer or compactor.
• Replace light bulbs and report additional maintenance issues to the appropriate contact.
• Identify common signs of shoplifting, theft, and other security risks and promptly notify management or Asset Protection.
• Follow housekeeping programs and standards, including Zone Recovery, to keep Outside Garden and work areas clean and organized.
• Maintain a safe and secure work environment, conduct daily safety reviews as applicable, note hazards, keep aisles clear, and secure doors and gates.
• Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and power-equipment safety devices.
• Operate store equipment as needed for the role and department, such as Zebra phones, communication devices, computers, CCTV systems, power equipment, and other listed store tools.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, including concierge and work/life services and no-cost counseling
• Education support, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards, based on eligibility
• Learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed