Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.•Stockbridge, GA

10d•Onsite

About The Position

The Merchandising Service Associate – Plant Service Lead supports merchandising and maintenance activities in Outside Garden. The role provides customer service when opportunities arise, builds vendor relationships, and coordinates with the Merchandising Service team and Manager on project priorities, schedules, and resource needs. The associate merchandises plants according to planograms, pricing, and color blocks; maintains signage and displays; and supports product placement and add-on sales. The role also involves maintaining safe, clean, and orderly work areas; culling and pricing damaged or distressed plants; using power equipment and store equipment as needed; documenting completed service tasks, including uploading photographs; and reporting maintenance, merchandising, quality, and security concerns to the appropriate contacts. Other duties may be assigned.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Build vendor relationships by providing direction and checking that merchandise resets meet Lowe’s specifications.
Coordinate with the Merchandising Service team and Manager on project priorities, schedules, and needs for materials, supplies, and time.
Engage with customers to understand their needs and help locate, demonstrate, select, carry, or load merchandise.
Answer customer questions promptly and knowledgeably, direct customers to store areas when needed, and communicate product, stock, special-order, feature, application, and warranty information.
Merchandise incoming plants on plant tables according to planogram, price, and color block.
Identify damaged or missing signage, displays, and collateral, and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including maintaining the information digitally throughout the store.
Place cross-merchandise products, side stacks, J-hooks, and gravity-feed bins appropriately to support add-on sales.
Cull and price dead or distressed plants.
Maintain communication and partnership with the MSM and red vest associates.
Communicate quality, quantity, and additional needs to the Outside Garden Supervisor and MSM.
Adjust fixtures, rotate stock, and display products and support materials using power equipment such as lifts and order pickers, following applicable processes and service expectations.
Review, complete, and enter details for assigned service and maintenance tasks, including timing, work performed, time spent, and photographs confirming completion.
Ensure displays are safe and working, and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash; move cardboard to the bailer and plastic wrap and other debris to the compactor.
Replace light bulbs and report additional maintenance issues to the appropriate contact.
Identify common signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Follow housekeeping programs and standards, including Zone Recovery, to maintain clean and organized Outside Garden and work areas.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow relevant safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, fax machines, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Perform other duties as assigned.