Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.•Spring Hill, TN

9d•Onsite

About The Position

The Merchandising Service Associate – Plant Service Lead provides customer service and completes merchandising, plant-care, maintenance, and safety tasks, primarily in Outside Garden. The role works with vendors, the Merchandising Service team and Manager, the Outside Garden Supervisor, and store associates to ensure merchandise and displays meet Lowe’s standards. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Execute Lowe’s customer service policies, procedures, and programs and provide SMART customer service.
Build vendor relationships, provide direction, and check that merchandise resets meet Lowe’s specifications.
Coordinate project priorities, schedules, and resource needs with the Merchandising Service team and Manager.
Assist customers with locating, demonstrating, selecting, carrying, and loading merchandise; answer questions and provide relevant product, stock, special-order, feature, application, and warranty information.
Merchandise arriving plants on plant tables according to planograms, price, and color block; cull and price dead or distressed plants.
Identify damaged or missing signage, displays, and collateral and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including digital information throughout the store.
Place cross-merchandise, side-stack products, J-hooks, and gravity-feed bins appropriately to support add-on sales.
Maintain communication and partnership with the Merchandising Service Manager and red vest associates; report quality, quantity, and other needs to the Outside Garden Supervisor and Merchandising Service Manager.
Adjust fixtures, rotate stock, display products and support materials, and use power equipment according to service expectations and processes.
Review, complete, and enter assigned service and maintenance task details, including timing, time spent, and photographs confirming completion.
Keep displays safe and operational; repair or replace them as needed and repair or seal damaged packaging and boxes.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and report additional maintenance issues to the appropriate contact.
Detect and promptly report signs of shoplifting, theft, and other security risks to management or Asset Protection.
Maintain housekeeping standards and programs, including Zone Recovery, in Outside Garden and work areas.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines and spotters with power equipment, and using safety devices.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, fax machines, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, compactors, and balers.
Perform other duties as assigned.